Zone Descriptions Zone B2 — Second Level Basement Zone B2 includes the mechanical room (maintained by Rich Barnett, Chief Mechanical Engineer over maintenance and grounds). Zone B1 — First Level Basement Zone Blincludes the exit area, the laundry room, the staff room, the kitchen, the hallway. Zone | - First Floor Zone I includes the front door area, entry, foyer, stairs to second floor, security office with bathroom and closet, guest waiting room with closet, oval office with bathroom and closet, two bathrooms, dining room, butler pantries, kitchen with large attached pantry, hallway from kitchen to elevator, cabinets along hallway with items, fire stairs area, pantry (first aid), coat closet, elevator area, back door area. Zone 2 — Second Floor Zone 2 includes the living room, library, hallway, adjacent small dining room & kitchen, 2 bathrooms, and fire stairs area. Zone 3- Third Floor Zone 3 includes the master bedroom, sitting room, master shower, his/her toilets, his/her vanities, his/her dressing rooms closets, massage room. Zone 4 - Fourth Floor Zone 4 includes the gym, shower/soaking tub, 2 guest rooms w/baths. Zone 5- Fifth Floor Zone 5 includes the office, 2 guest suites w/baths, mechanical, and storage. Zone 6 — Sixth Floor Zone 6 includes the den, balcony, kitchen, bath, hallway, mechanical, and storage. Zone 7- Roof Zone 7 includes the open roof area. "The information contained in this document is confidential and is intended only for the use of

Housekeeping Zones For efficient and effective housekeeping, the residence has been divided into zones. These zones are to be cleaned one after another during the week to insure the highest standards are achieved. One to two days are to be allotted to clean each zone and the zones are part of the Daily Schedule for Housekeeping. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Lynn and Tess will perform the housekeeping. Vendors for deep cleaning will be selected, approved, and contracted with for cleaning and maintaining drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone B2 - Second Level Basement Zone B1 - First Level Basement Zone | - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor, Balcony Zone 7 - Roof For all zones housekeeping is to include (but extends to whatever is required

Administration Legal: Darren K. Indyke, General Counsel for over ten years, iii. office: send of the skype highlighting email: Residence Insurances/Taxes/Fees: Mr. Richard Kahn, Chief Financial Officer for over 6 years (cell: MMM begin of the skype highlighting: office eC GM begin of the skype highlighting; email: Human Resources: Mr. Richard Kahn, Chief Financial Officer. Payroll: Mr. Richard Kahn, Chief Financial Officer Residence Systems: Mr. Richard Barnett, Chief Maintenance Engineer. Principal Related Purchases: Lynn Fontanilla, Mr. Richard Barnett to certain amount. Household/Grounds Related Purchases: Lynn, Mr. Richard Barnett to certain amount. Vendor Approval/Payment: Mr. Richard Kahn, Chief Financial Officer. Note: Everything above is reviewed by Principal. Areas to be managed and maintained by Director of Residences: 1. Principal Preferences and Service in Residence 2. Residence Guest Preferences and Service 3. Residence Condition 4. Residence Standard of Service in all Areas 5. Residence Staff 6 7 8 9 i Residence Vendors Residence Budget Residence Special Projects . Residence Inventory 0. Other areas at Principal’s request "The information contained in this document is confidential and is intended only for the use of the authorized recipient. Itis the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved"

Areas to be Maintained Administration Housekeeping Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, Pet Care "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009784

Vendors 212-452-0600 212-302-2850 Police: 19 Precinct ADT Central Station (Alarm) Smoke Alarm Sprinkler Alarm Otis Elevator Con Edison Siemens (Computer) Glass Repair AD Winston (HVAC) IFL Movers G&G Duct Cleaning Premier (Wait staff/Bartenders) DJM Window Washers Herbert Rose (Water Proof/Leaks) Alcon Lock Smiths (Tony) Sawyers Security/Telephone Brenner Bros. Plumbing Attack Exterminator (Patrick) Laredo Electrician (Vinny) Time Warner Cable 1-800-233-6847 1-800-752-6633 1-800-631-1004 877-227-8711 Acct # H88 504 0D51 Acct # H88 504 0DS50 Acct # GU163758 Acct # 8150200070482200 "The information contained in this document is confidential and is intended only for the use of the authorized recipient. Itis the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009783

Staff Schedules Housekeeping/Culinary/Laundry: Lynn/Tess. Lynn 1s full time with two days off taking. Tess is full time, splitting time between 301 E. 66" and residence to assist with Lynn with housekeeping. Maintenance/Grounds: Rich is full time with two days off on the weekends. Chauffeur/Errands: JoJo 1s full time with two days off. Note all schedules subject to change of Principal’s schedule. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009782

Staff Duties Executive Housekeeper- Lynn is the executive housekeeper for the entire residence. She also prepares and/or provides Principal’s meals, does laundry, ironing, purchases groceries and toiletries for Principal, valet, butler, light maintenance. Housekeeper- Tess assists Lynn with housekeeping at residence; housekeeper for Principal’s Guests offsite at 301 E 66" Street suites. Chauffeur/Errands, Serving- JoJo drives for Principal and Guests upon request in NYC area, runs any errand, serves at table upon request. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical) oversees and maintains all areas including custom 100 ton commercial grade HVAC system, security system, fire, electrical, plumbing, smart home and entertainment systems, and appliances. He performs all maintenance and grounds services required personally and oversees vendor assistance when required. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009781

Staff Total Number: 4 Positions: Executive Housekeeper, Housekeeper, Driver/Errands, Maintenance/Grounds Executive Housekeeper- Lynn Fontanilla, Wife of JoJo Fontanilla; lives onsite; serving her twenty first year. Contact Information Egan's cell Phone Jo Jo’s cell phone: Home number for both: —_——_—— 9 E 71 St. number for ie | Email for both: 8 nderscore between JoJo and Lynn) Housekeeper- Tess McCorquodale, Sister of Lynn; lives offsite; serving since March, 2013 serving her first year. Contact Information Cell phone: Home number: Email: Chauffeur- JoJo Fontanilla, Husband of Lynn; lives onsite; serving his twenty first year. Maintenance/Grounds- Rich Barnett, (licensed mechanical engineer; lives offsite; serving his eighteenth year. Contact Information Cell phone Home number: Email: "The information contained in this document is confidential and is intended only for the use of the authorized recipient. Itis the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009780

Safety & Security Principal prefers to reside in a safe environment with all required systems to insure such and to travel safely in well maintained vehicles, jets, helicopters or boats. Principal does not require personal security in residence or during travel to or from. Guest, Elder, Children, and Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. Principal’s Schedules Principal sets his own schedule. He is in residence on average two weeks each month. Usually he has business meetings and time with friends arranged before arrival. His day ranges from early morning into the evening depending on how many people he is seeing. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009779

Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Creme preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard’s pie. Entertainment Entertainment includes having friends over for meals in the dining room or appetizers in the living room, watching movies in his movie room, going out to movies, going over to friends for meals, going to the MET, etc. Maintenance Principal prefers maintenance of residence to be performed at highest professional level with to highest standards by licensed on site mechanical engineer. Major maintenance for any systems, interior or exterior is to be performed while he is not in residence. Grounds Principal prefers grounds in the front of and in the back of the residence to be maintained to the highest standard on regular basis, usually to be performed by the driver and/or the mechanical engineer. Travel & Transportation Principal prefers to set his own schedule, communicates it to his executive assistant to distribute and update to staff. Travel arrangements to be made by his Executive Assistant. Principal usually prefers to be transported in his own vehicles-jets, helicopter or boats — by his own drivers and pilots/captains. Sometimes Principal prefer

Temperature in Residence While in residence the Principal prefers the temperature of the residence to be cool, 60 degrees F in the master bedroom to 72 degrees F throughout the residence. Sound in Residence The Principal prefers silence throughout the residence. Lighting in Residence The Principal prefers the entry lights (on medium), foyer lights, first floor stairway lights to be on while he is in residence as well as the lights in dining room, first floor kitchen, living room, master bedroom, and sixth floor den area when he is to use them. If he is not to use them or not using them, the lights should be turned off. Lights are to be checked throughout the residence in the evening before staff retires and turned off in any areas not being used by the Principal. Fragrance in Residence The Principal prefers no fragrance in the air circulated throughout the residence. Flowers in Residence Principal prefers no flowers or if any minimal arrangement on the dining room table tropical in nature. Housekeeping Before Principal arrives in Residence, Principal prefers the residence to be clean to the highest standard. Clothing Principal prefers to dress in nice sweat suits usually or jeans and sports shirts. Culinary Principal enjoys a wide variety of healthy food served in casual style usually. Preferences include: Breakfast: special flax muffin, Fij1 water cold, French pressed i//y medium roast coffee (freshly ground). Lunch: often skips, but does like snacks throughout

Principal Preferences Boundaries For all private service provided for individuals, it is important to establish and maintain boundaries for the staff. The Principal enjoys his privacy when working, entertaining, or relaxing while in residence. Unless requested, he does not desire to have staff in his presence. When the Principal enters a room in which staff is also in, staff 1s to allow him his privacy. When serving the Principal, staff is to be quiet, prompt, courteous, and exit as soon as possible. Communication The Principal will initiate communication when he desires, otherwise staff is not to. Therefore, staff 1s not to engage the Principal in conversation or listen in on Principal’s conversation with others. When the Principal does initiate a request or makes a comment, staff response is to be: 1. Yes, Sir. 2. My Pleasure, Sir. 3. Answer his question specifically, ended by Sir. Staff is not to engage Principal’s guests in conversation or listen to guests’ conversation residence. When Principal’s guests make a request or comment to staff, staff response 1s to be: 1. Yes Sir, Yes Ma’m. 2. My Pleasure Sir, Ma’m. 3. Answer the guest’s question specifically, ended by Sir or Ma’m. When staff needs to communicate with the Principal day to day, communication is to be initiated via his Personal or Executive Assistant, unless otherwise initiated by the Principal. When staff needs to communicate to the Principal when he is with guests or on the telephone regarding someth

Custom Residential, Stone Exterior Residence Facts: Square Feet: 50,000 +/- sf; 20,000 +/- livable sf Security/System: Throughout w/SR Smart Home System: Crestron Fire/Smoke Alarms: Throughout CPR Equipment: First Aid/Defibrillator HVAC: 100 ton Commercial Grade Elevator: 1 Guest, 1 Staff Stairway: 3; Main to second floor, Private to 4" floor, Fire to all floors Floors: 8 floors; 6 above with roof, 2 below- Basement 2: Mechanical Basement 1: Large Kitchen/Pantry, Wash/Dryer Room, 1 BR apt w LV/Kitchen/Bath, Staff Room (Storage) w/Bath 1*' Floor: Entry, Foyer, Stairway, 3 Offices, Pantry, Coat Closet, Large Kitchen, 2 Butler Pantries, 4 Bathrooms, Dining Room 2™¢ Floor: Living Room, Library, Small Dining Room & Kitchen, 2 Bathrooms 3™ Floor: Master Bedroom, Sitting Room, Master Shower, His/Her Toilets, His/Her Vanities, His/Her Dressing Rooms Closets, Massage Room 4" Floor: Gym, Shower/Soaking Tub, 2 Guest Rooms w/Bath 5 Floor: Office, 2 Guest Suites w/Baths, Mechanical, Storage 6" Floor: Den, Kitchen, Bath, Mechanical, Storage, Balcony Roof: Prior Garden Area; Skylight in middle. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. Itis the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009774

Location Facts: Zip Code: City: State: Counties: Multi County: City Alias(es): Area Code: City Type: Classification: Time Zone: Observes Day Light Savings: Latitude: Longitude: Elevation: State FIPS: County FIPS: Region: Division: Intro Date: Location 9 East 71%‘ Street, New York, NY 10065 Residence 10065 New York NY [New York] NEW YORK, NY No New York 212 P [Post Office] [Non-Unique] Eastern (GMT -05:00) Yes 40.764253 -73.962466 54 ft 36 061 Northeast Middle Atlantic 2007-06 "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009773

Table of Contents LOCATION 2... cece ccc ccc ccc cee cece ec ee cee ceeceuceueeuuvuevuevgeucengeunenneneengeneeceeueeteseetesnnes RESICCNCE. 2... ccc ccc ccc ccc cece cece cee ueececueuueceecenceuceueeuaenueueveevgeuengenenengentesennes Residents... .... cc ccc cece cece cece ececececeueetecucececeneneetentgeneuteaeeeventeneaeertetuteenteenees Ao 16 0) 6 Areas to be Maintained ........... cece ccc cece cece cnc n ene nee e eee e eee e sees eee eeeeeeeeeeeeneneeeeees AOHMIS AUD: «sss cmemns exasssnamome seas ¢cmmema eyes us eamome seas saumemegyssessameme sess 4s aumemagyss Jes COLES) Coley 0) 0 0 oe eT CCC OO Te CULIMALY... 2. cece eee EEE EE EEE EEE EEE EEE EEE EEE EEE EEE EEE EEE EEE eet eee eet es Entertainment. ....... 0... ccc cece cece cece ccc ce cee cucecececeneuteceeeentetngecentgeneeteneeneutesnstees Travel & Transportation........ 0... cece cece cece nee e een e ence eee ence eee eee eee e eee eeeenenneneeeeesy BALGLY Ge SCOUT Gis ss 1 assua0 05544 aswmune 4 44444 aswmua 444444 acmmmine 44544 RcmmwmIe 844 518 acomm 8 88 8 8 corm Guest, Elder, Children, & Animal Care..... 0... c cc cece ec ee ne cee eeeeseeueeueceeuceunes Schedules and Attachments............ 0.0... ccc cece cece ccc cccccccccccceceaceuceaeeesenveeseneeenenss "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereo

"The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009771

DIS 24S BIS DIS 24S BIS 21S 24S BIS IS 24S BIS IS 24k BIS IS 24S FIk IS OS Ok IS OS Die IS DIS Of IS 2S Of IS DIS 24k IS 31S 24 IS 21S 24S IS 21S 24S IS 21S 24 3S 2S OI Fis 3S Ok Fis 2S OI Fis 2s Ok is 3s The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of Jeffrey Epstein Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation@gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved HOUSE_OVERSIGHT_009768

From: Jeffrey Epstein [jeevacation@gmail.com] Sent: 11/26/2013 2:57:10 PM To: Richard Kahn |. Darren indyke Po Subject: Fwd: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc ---------- Forwarded message ---------- From: Mark Tollison Date: Mon, Nov 25, 2013 at 11:41 AM Subject: Manuals To: Jeffrey Epstein <jeevacation@gmail.com> Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. I am having RIch Barnett overnight here for you to review. Attached also is the manual I have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If