Weekly ( 5 Day) Day in the Life Schedule with Mastering the Moments for Mr. Mark Tollison, HM Daily Graces (Review with po Ms. a s Week/Daily Schedule) Set Up Personal Security for Week Arrange All Outside Services Staff i P| for Friday Formal Dinner Set Menu For Formal Dinner & a3f Review Ballet of Service w/ All Check On NY Residences asf of Principal 11:30-12:00 Master the Moment- Fix Ms. rid Quick Brunch, Chef Shopping Time: PM Serve Ms. GE Lunch Collect & Sort Mail Review AP/AR/Banking _ (0 | CO 3:00-4:00 |Master the Moment - Shop for Ms. 's toiletries, Out of Shampoo 4:00 - 4:30 Make Reservations for Family at Meiwah's for 6 pm Check on Staff :30 -5:00 Attend to Dinner Plans/Prep :30-6:00 |Arrange Transportation / Security 00 - 6:40 Ui Oversee Princ/Resi Dinner Wl WO] WW) DW!) WI WIWINININ NININININI NM] NI] Fe | COUN | DLO Hl Wl NOR O;/oOlLoOIns A/a; Wl Nyse | o@ ~~ | O 6:40-7:00 |Evening Graces - Check HK Turn P| Down Ms. a. Bed P00 8:00 eee eee 91000 10:00 11:00 eee eee HOUSE_OVERSIGHT_009968

or CC: Subject: Table fo Contents, etc., for LSJ Manual Date: Tue, 29 Oct 2013 18:08:40 -0600 Anna, As the Director of Residences | will help create and maintain the highest standard of service with our Prinicpal's preferences incorporated for his island property. This level of service requires structure, organization, training, consistency, regular review, and oversight. The manuals will be instrumental in achieving this since they will delineate the areas, standard, his preferences, and the tasks with schedules necessary. For each property the areas that will be covered are as listed below to create and maintain the highest level of service for you. These areas listed are the ones taught and used by the premier international estate management institutes- Starkey International Institute and the International Butlers Academy. | used them as well in my consultative site visits to the properties of billionaires while Chief Strategy Officer for Starkey International Institute to create or fix the high standard of service for them- which involved creating comprehensive service plans, manuals, required staff descriptions, hiring said staff, training them, and reviewing service bi-annually or annually as desired. Please make two copies of each and lets review the attached: table of contents, and examples of room cleaning guidelines, day in the life (general daily routine), task sheets, weekly schedules for you and staff, and guest schedules. Remember we want to include in ea

From: Mark Tollison |__| Sent: 10/30/2013 12:33:53 AM To: Richard Kahn Subject: FW: Table fo Contents, etc., for LSJ Manual Attachments: Manual Table of Contents.doc; Room Cleaning Guidelines.doc; 31 Certified Household Manager Sample Day in the Life TM.doc; 32 Housekeeper Sample Day in the Life TM.doc; 34 Sample Day in the Life TM TEMPLATE.doc; 38 CleaningTaskSheet.doc; 57 HM 5 Day Weekly Schedule with MTMs.xls; 86 StaffCalendar.doc; 59 GuestsSchedule.doc; 62 Monthly Maintenance Task Sheet.doc Importance: — High Rich, | sent this email and the email regarding the 10 areas of Service (cc 'd you) we will establish the Service Standard for LSJ in the manual to Anna to review with her. | will be writing most of this, but she will also supply me with information | will need to do so. Flags have been replaced, uniforms for staff to be discussed with JE by her. | had here drive me around to review the island as a protocol to implement for her position each morning and /or evening to check on all things. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is

From: Jeffrey Epstein [jeevacation@gmail.com] Sent: 11/26/2013 2:57:10 PM To: Richard Kahn |. Darren indyke Po Subject: Fwd: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc ---------- Forwarded message ---------- From: Mark Tollison Date: Mon, Nov 25, 2013 at 11:41 AM Subject: Manuals To: Jeffrey Epstein <jeevacation@gmail.com> Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. I am having RIch Barnett overnight here for you to review. Attached also is the manual I have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If

From: Jeffrey Epstein [jeevacation@gmail.com] Sent: 11/26/2013 2:56:49 PM To: Richard Kahn (i ; Darren indyke Subject: Fwd: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc From: Mark Tollison < Date: Mon, Nov 25, 2015 at Subject: Manuals To: Jeffrey Epstein <jeevacation@gmail.com> Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. I am having RIch Barnett overnight here for you to review. Attached also is the manual I have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication

From: Mark Tollison fo Sent: 11/25/2013 3:41:34 PM To: Jeffrey Epstein [jeevacation@gmail.com] Subject: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc Importance: — High Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. | am having Rich Barnett overnight here for you to review. Attached also is the manual | have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original commun

Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original communication. Date: Fri, 25 Oct 2013 08:14:12 -0400 Subject: From: jeevacation@gmail.com Se please provide me a status of manuals to date, with copies to steve hanson 2K 2 2K 2K 2K 2k 2k 2 OK 2K OO 2 2 2 2 2k OK OK OK 2 KO 2 2 OK OK OKO KO 2 2 2K OK OK Oe 2 2 2 2 OK OK OK OK OK 2k OK OK OK OK OK OK Ok OK OK OK KK The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of Jeffrey Epstein Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please

From: Mark Tollison a Sent: 10/25/2013 5:31:28 PM To: Jeffrey Epstein [jeevacation@gmail.com] CC: Subject: RE: Attachments: 9E Manual Draft 10.13.doc Importance: High Sir, Per your request is an attached is the draft of the manual | have completed so far for 9E. If you remember you requested that | complete for your review first the housekeeping and maintenance areas with schedules which are completed and are part of the attached. As you can see | am in process of completing the rest and will do sO as soon as possible. Necessary photos and lists will be added upon completion. It will be reviewed with all staff after your approval and will be updated quarterly when completed. A comprehensive manual (in hard copy only currently for my review- have asked for in WORD to work with) exists for Zorro Ranch which | have reviewed in detail, am updating with Karen and Brice, and will standardize. A comprehensive manual (in hard copy only currently for my review- have asked for in WORD to work with) has been started by Anna for LSJ and | have discussed in person and followed up via email the standard areas that have to be used and incorporated. This position of Director of Residences should create and maintain the highest standard of service with your preferences incorporated for all of your properties. This level of service requires structure, organization, training, consistency, regular review, and oversight. The manuals will be instrumental in achieving this since they will

From: Lesley Groff <lesley.jee@qmail.com> Sent: Friday, November 29, 2013 10:20 PM To: Jefffrey Epstein Cc: Mark Tollison; Rich Kahn; Richard Barnett; Lynn Fontanilla; Jojo fontanilla ja Banasiak Subject: Schedule Nov. 29-Dec. 31 Importance: High Fri. Nov. 29, 2013 LSJ-PB 5:00pm EST (6pm STT time) Depart STT for Ft. Lauderdale 7:28pm Arrive Ft. Lauderdale 5:15pm 2 p to depart STT via AA#2421 for Miami 7:25pm Arrive Miami Sat. Nov. 30, 2013 PB Reminder: ee iste: is coming to NY this weekend. _ is asking if she could stay in an apt for several days. (8A?) 11:00am Skype Call with Reid Hoffman (Skype Name: pg 2013 DECEMBER Sunday Dec. 1, 2013 PB-NY Reminder: Woody’s screening Reminder: Email po when in NY Reminder: Joshua Cooper Ramo back in NY HOUSE_OVERSIGHT_001053

From: Lesley Groff <lesley.jee@qmail.com> Sent: Sunday, November 24, 2013 12:47 PM To: Jeffrey Epstein Cc: Mark Tollison; Lyn & Jojo fontanilla; Lyn & Jojo fontanilla; fa REE 4° Rodriquez Subject: Schedule Importance: High 11:00 lon Nicola 11:30 light snack with Leon Black 12:30 Moshe Hoffman 1:30 Tentative Phone Date with Frank Heidt (home ———_— cell ae. Frank is available any time accept between 3:30-5:00 PST 5:30 wheels up to STT from meridian, Teterboro 10pm arrive STT Sent from my iPhone HOUSE_OVERSIGHT_001052

From: Lesley Groff <lesley.jee@qmail.com> Sent: Sunday, November 24, 2013 3:07 PM To: Jefffrey Epstein Cc: Mark Tollison; Jojo fontanilla; Lynn Fontanilla; ee a Visoski Larry; Ann Rodriquez Subject: Updated Nov. 24th Schedule Importance: High Sun. Noy. 24, 2013 NY-LSJ Reminder: io go to island Reminder: Email pO when in NY 11:00am Appt w/lon Nicola po 11:30 Light Snack wleon ack 12:30pm Appt w/Moshe Hoffman po 2:30pm Appt w/Joi Ito ee 4:30pm Appt w/Steve Hanson a 6:00pm Depart Meridian Jet Center, Teterboro for STT 10:30pm Arrive STT Jet Center HOUSE_OVERSIGHT_001051

From: Lesley Groff <lesley.jee@qmail.com> Sent: Friday, November 15, 2013 9:53 PM To: Jeffrey Epstein Cc: Mark Tollison; Rich Barnett; Jojo fontanilla; Lyn & Jojo fontanilla; iii Subject: Schedule Nov. 15-30 Importance: High TONIGHT: 5:30pm Early Dinner w/Leon Botstein to come over a 5:45pm Jes Staley to join the early dinner w/JE and Leon 7:00pm Appt w/Ramsey pe 8:00pm f Concert at Alice Tully Hall at Lincoln Center (2 Tickets) 1941 Broadway 4 will bring tickets to the house in the morning) Sat. Nov. 16, 2013 NY-PARIS 9:00am Breakfast w/Mort Zuckerman at Mort’s home 10:30am App vr HOUSE_OVERSIGHT_001047

Date: Friday, November 8 2013 12:35 PM Subject: Schedule From: Lesley Groff <lesley.jee@gmail.com > To: Jeffrey Epstein <jeevacation@gmail.com>; Mark Tollison ii Rich Barnet Lyn & Jojo fontanilla CC: EES Rabuyo 10:30 coffee with Robert Bassett-Cross 11:00 appt w/Leon Black at Leon's Office (Jojo be ready to go at 10:15) 12:30 Lunch with Josh Ramo 1:30 Pick up Woody and Soon Y1 2:00 Go see Jeff Koons studio 3:00 Jed Garfield at house to show client around. 4:30 appt with Reid Weingarten 6:00 depart house for Teterboro 6:30 wheel up to LSJ lIlpm STT arrive STT Sent from my iPhone HOUSE_OVERSIGHT_001045

Date: Thursday, November 7 2013 11:15 AM Subject: Nov. 7 Schedule From: Lesley Groff <lesley.jee@gmail.com > To: Jefffrey Epstein <jeevacation@gmail.com >; Louella Rabuyo ; Jojo fontanill Mark Tollison ‘ Richard Barnett CC Thurs. Nov. 7, 2013 NY Reminder: a to go to Seattle for her sons graduation Reminder: New Years Eve flights for a pe 8:00am BREAKFAST w/Tom Pritzker Wa 2:00pm Appt w/Brad Karp at Paul Weiss pe 1285 Avenue of the America’s, 51° and 6th 3-4:30pm Appt w/Boris and (2 ovis organized. ae 5:00pm Appt w/Linda Stone-she needs to be at Cipriani’s at 42" close to 6-6:15 PF 7:00pm Dinner w/Dr. Magnani and Dean Christian Stohler (Dr. Magnani: I binder: Christian is allergic to Onions! MIDNIGHT ON: YOU must FAST! No Food...you can drink water. Fri. Nov. 8, 2013 NY-LSJ HOUSE_OVERSIGHT_001041

Date: Thursday, November 7 2013 11:52 AM Subject: UPDATED Nov. 7th Schedule From: Lesley Groff <lesley.jee@gmail.com > To: Jefffrey Epstein <jeevacation@gmail.com>; Mark Tollison Richard Barnett Jojo fontanilla CC: Louella chard Barnet eons Thurs. Nov. 7th 8am Breakfast w/Tom Pritzker llam Appt w/Leon Black at Leon's Office lpm Appt w/Nina Keita 2pm Appt w/Brad Karp at Paul Weiss 1285 Ave. of the America's, 51st and 6th 3-4:30pm Appt w/Boris and aa 5:00pm Appt w/Linda Stone 5:30pm Appt ~ aa 7:00pm Dinner with Dr. Magnani and Dean Christian Stohler MIDNIGHT ON YOU MUST FAST ...NO FOOD...YOU CAN DRINK WATER (sorry, my computer needed to be rebooted so 2 appointments were not updated!) HOUSE_OVERSIGHT_001040

From: Lesley Groff <lesley.jee@qmail.com> Sent: Wednesday, November 6, 2013 10:05 AM To: Jefffrey Epstein Cc: Mark Tollison; Lynn Fontanilla; Louella Rabuyo; Richard Barnett; Jojo fontanilla Aaa Subject: Wed. Nov. 6 Schedule Importance: High Wed. Nov. 6, 2013 NY Reminder: ev... i a Reminder: Linda Stone in apt Nov. 6-8 | OY 9:00am Appt w/David Mitchell a 10:30am Appt w/Senator George Mitchell PY 1:00pm JE go to Fekkai Salon and have hair cut w/Patrick 714 5" Ave, btwn 55" and 56" Po 2-5:00pm 2-3 Hour Meeting w/ (Rich: Rich Joslin and Tom Turrin (Tom: ee LEON’S OFFICE, Take Glasses and ID 9 West 57" Street, 48" Floor Conf. Room 5:30pm Appt w/Nathan Myhrvold a 7:30pnm “Nothing to Hide” Magic Show (2 tickets, possibly 3-David Blaine is still checking) 1 HOUSE_OVERSIGHT_001038

From: Lesley Groff [lesley.jee@gmail.com] Sent: 11/6/2013 10:02:30 PM To: Jeffrey Epstein [jeevacation@gmail.com] Cc: Louella Rabuyo - Mark Tollison Jojo fontanilla Subject: Nov. Schedule Importance: High TONIGHT: 5:30pm Appt w/Nathan Myhrvold Be 7:15pm Meet David Blaine out front of the Theater...he has your tickets 7:30pnm “Nothing to Hide” Magic Show (2 tickets, possibly 3-David Blaine ts still checking) Romulus Linney Courtyard Theater Pershing Square Signature Center 480 West 42™ Street (between 9" and 10" Aves) Daniel is contact: pT David hie, Thurs. Nov. 7, 2013 NY Reminder qq to go to Seattle for her son’s graduation Reminder: New Years Eve flights for ¥j ac i 8:00am BREAKFAST w/lom Pritzker Po 11:00am Appt w/Leon Black at hs ofiee Fz LEON’S OFFICE, Take Glasses and ID 9 West 57" Street 1:00pm Appt w/Nina Keita pe 2:00pm Appt w/Brad Karp at Paul Weiss a 1285 Avenue of the America’s, 51" and 6th 3-4:30pm Appt w/Boris and PR Boris organized. pe HOUSE_OVERSIGHT_001034

From: Lesley Groff <lesley.jee@qmail.com> Sent: Wednesday, October 23, 2013 7:25 PM To: Epstein Jeffrey Ce: Mark Tollison; Richard Barnett; Janusz Banasiak; Louella Rabuyo; Subject: Updated Schedule for Thurs. Oct. 24th Importance: High Thurs. Oct. 24, 2013 NY Reminder: Last day of MIT Fall Event Reminder: Ian Osborne in NY Oct. 24,25 (RR ¢¢1/) Reminder: Call Brian and wish him a happy birthday Reminder: Brice and a on holiday Oct. 24-27 (back at ranch on 27) TAKE YOUR CREDIT CARD WITH YOU TO YOUR DOCTOR APPOINTMENTS! 9:00am Doctor Appointment-Mt. Sinai 1428 Madison Ave. (100" Street) Atran Building, 8" Floor 10:00am Doctor Appointment-Mt. Sinai 1470 Madison Ave. (101° and 102”) Office: SC2 200m App <r HOUSE_OVERSIGHT_001012

Date: Monday, October 21 2013 10:17 PM Subject: Schedule From: Lesley Groff <lesley.jee@gmail.com > To: Jefffrey Epstein <jeevacation@gmail.com >; Mark Tollison >; Richard Barnett >; Janusz Banasiak CC TONIGHT: 8:30pm Appt w/Reid Weingarten (Weingarten ee YI Reid s Tues. Oct. 22, 2013 NY Reminder: MIT Fall Event Oct. 22-24 Reminder: Pictures for Harvard Office Reminder: _ back in the office today Reminder: Bobby Slayton to arrive NY today, TV show tomorrow Oct. 23, depart Oct. 25 ; Reminder: Gefft photos and ice cream 7:00am Breakfast_w/Marc Rowen, Leon Black and Josh Harris (Marc: RE con a 07: 11:00am Appt w/Paul Morris and the DB Team (Paul (4 12:15-2:00pm Lunch w/Boris and Alex Friedman (boris: ;x——==iyy> 3:00pm Echocardiogram with Dr. Shimony QJ 485 Madison Ave. (between 51° and 52") 17" Floor HOUSE_OVERSIGHT_001007

Date: Sunday, October 20 2013 09:41 PM Subject: Schedule From: Lesley Groff <lesley.jee@gmail.com > To: Jefffrey Epstein <jeevacation@gmail.com >; >; Louella Rabuyo i >; Richard ee Mark Tollison Janusz Banasiak Barnett CC: Mon. Oct. 21, 2013 LSJ-NY 3:00pm Wheels up from LSJ to NY (Mark Tollison to fly with you back to NY) TBD Arrive NY 8:30pm TENTATIVE Appt w/Reid Weingarten (Weingarten a PR Reid’ a assistant: Tues. Oct. 22, 2013 NY Reminder: MIT Fall Event Oct. 22-24 Reminder: Pictures for Harvard Office Reminder: po back in the office today Reminder: Bobby Slayton to arrive NY today, TV show tomorrow Oct. 23, depart Oct. 25 rté«CY 7:00am Breakfast w/Marc Rowen, Leon Black and Josh Harris (Marc: | Vr ff oi _—_ 11:00am Appt w/Paul Morris and the DB Team (Paul h- 12:15-2:00pm Lunch w/Boris and Alex Friedman (Boris: _ = 3:00pm Echocardiogram with Dr. Siimoy _ 485 Madison Ave. (between 51° and 52") 17 Floor HOUSE_OVERSIGHT_000999