Spray air neutralizer for odors. Check temperature. Look over to make certain all is as it should be. Bathroom Cleaning Guidelines Remove any items that do no belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean mirrors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in “V”. Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly. 37 HOUSE_OVERSIGHT_009876

General Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging 1n the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers for cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Check lights, tv, phones. Clean and /or vacuum the floor. 36 HOUSE_OVERSIGHT_009875

Gym Bathroom Workout Area Outside Area Zone 5 - 5 Palms Guest bathrooms Guest Suites Office Hallway Zone 6 — Kite House Living Area Outside Area Zone 7 — Blue Beach House Living Area Outside Area Zone 8 — Pebble Beach House Living Area Outside Area Zone 9 — Captain Office Office Area Outside Area Zone 10- Manager & Staff Quarters Bathrooms Bedrooms Kitchen Areas Living Areas Entries Patio and outside area 34 HOUSE_OVERSIGHT_009873

Drapes, Blinds, and Rugs throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Drapes and sheers are to be inspected weekly. Drapes are to be dry cleaned annually and sheers every six months by an approved vendor. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Blinds are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Rugs are to be inspected, vacuumed weekly, and cleaned annually. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Zone Cleaning Order All zones are to be cleaned by general and specific guidelines included. Cleaning order of zones: Zone 1 - Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Bathrooms Spas Bedrooms Kitchen Theater Living Areas Office Areas Entries Patio and outside area Zone 2 - Cabanas 1, 2, 3, 4 & Pool Area Bathrooms Bedrooms Outside Showers Zone 3 - Flag Pole Pool and Pool House Bathroom Kitchen Office Area Entries Outside Furniture and Pool area Zone 4 - Gym 33 HOUSE_OVERSIGHT_009872

cleaned if used. All silverware is to be inspected weekly and cleaned if used . Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Walls and Ledges Walls and ledges throughout the entire residence are to be addressed when the Principal is not in residence on a separate day of work(s) from any zone or other cleaning. All walls and ledges are to be inspected and cleaned weekly. Any walls and ledges requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Inside of Windows and Doors Inside of all windows and doors throughout the entire residence are to be addressed when the Principal is not 1n residence on a separate day(s) of work from any zone or other cleaning. All of the windows and doors are to be inspected and cleaned weekly. Any window or door requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Outside of Windows and Doors Outside of windows and doors throughout the entire residence are to be addressed when the Principal is not 1n residence on a separate day(s) of work from any zone or other cleaning. Inspection and cleaning is to be done by an approved vendor at before the Principal is in residence monthly. Books All books throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of wor

The other areas are as follows: Laundry Laundry is to be addressed as required when Principal is in residence when the time ts appropriate. The most needed items are to be laundered as required, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal 1s 1n residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Bed linens, towels, kitchen linens, etc., are to be washed, dried, and ironed, and placed in their proper places. Items requiring dry cleaning are sent out same day or otherwise as needed. Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Clothes and Shoes Clothes and shoe care are to be addressed as required when Principal is in residence when the time 1s appropriate. The most needed items are to be taken care of daily, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Clothes are to be inspected, washed, dried, and ironed, and placed in their proper place weekly. Clothes requiring dry cleaning are to be sent out same day or otherwise as needed. Any clothing items requiring repair or replacement are to be noted and reported immediately. Shoes are

Zone 8 — Pebble Beach House Zone 8 includes living area, and outside area around building. Zone 9 — Captain Office Zone 9 includes office area, and outside area around building. Zone 10- Manager & Staff Quarters Zone 10 includes all bathrooms, kitchen areas, living room areas, bedroom areas and and patio areas. Zone 11- Info Center Zone 11 includes office area, and outside area around building. Zone 12 — One Bed Bungalow Zone 12 includes living area, and outside area around building. 30 HOUSE_OVERSIGHT_009869

Zone Descriptions Zone 1 — Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone | includes all bathrooms, spas, kitchen area, living room areas, office areas, and outside furniture, and patio areas. Zone 2 — Cabanas 1, 2, 3, 4 & Pool Area Zone 2 includes all bathrooms, spas, kitchen area, living room areas, office areas, outside showers, and outside furniture around pool. Zone 3 — Flag Pole Pool and Pool House Zone 3 includes all bathrooms, spas, kitchen area, office area, and outside furniture around pool. Zone 4 - Gym Zone 4 includes all bathrooms, spas, workout area, and outside area around building. Zone 5 — 5 Palms Zone 5 includes office area, and outside area around building. Zone 6 — Kite House Zone 6 includes living area, and outside area around building. Zone 7 — Blue Beach House Zone 7 includes living area, and outside area around building. pa HOUSE_OVERSIGHT_009868

Zone 8 — Pebble Beach House Zone 9 — Captain Office Zone 10- Manager & Staff Quarters Zone 11- Info Center Zone 12 — One Bed Bungalow For all zones housekeeping is to include (but extends to whatever is required): picking up items that do not belong, straightening up the items in the zones (including eyeglasses, pillows, lampshades, pictures, and portraits), dusting, cleaning all surfaces, replenishing items, and vacuuming. Lights, phones, televisions, sinks, toilets, fans, temperature, odors should be checked. Picking up and sweeping outside areas are included as well. Any items needing repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Island Manager. 28 HOUSE_OVERSIGHT_009867

Protocols For efficient and effective housekeeping, the residence and other structures have been divided into zones. These zones are to be cleaned during the week to insure the highest standards are achieved. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Housekeeping staff are to clean all zones. Outside vendors are to be used for deep cleaning the staff cannot perform for such items as drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone 1 — Compound Kitchen, Theater, Chillax, Master Bedroom, Library, & Patios Zone 2 — Cabanas 1, 2, 3, 4 & Pool Area Zone 3 — Flag Pole Pool and Pool House Zone 4 - Gym Zone 5 — 5 Palms Zone 6 — Kite House Zone 7 — Blue Beach House Pa HOUSE_OVERSIGHT_009866

Administration Legal: Darren K. Indyke, General Counsel for over ten years, (cell: office: NT on of the skyp e highlighting email: Residence Insurances/Taxes/Fees: Mr. Richard Kahn, Chief Financial Officer for over 6 years (cell SE }:i0_of_the skype highlighting; office MMMM begin of the skype highlighting; — | Human Resources: Mr. Richard Kahn, Chief Financial Officer. Payroll: Mr. Richard Kahn, Chief Financial Officer Island Systems: Mr. Danny Vickers, Assistant Island Manager. Technology: Mr. Jermaine Ruan. Principal and Island Related Purchases: Ms. Anna Rodriquez, Island Manager. Grounds Related Purchases: Mr. Chris Sheehan, Grounds keeper Manager. Vendor Approval/Payment: Mr. Richard Kahn, Chief Financial Officer. Note: Everything above is reviewed by Principal. Areas to be managed and maintained by Island Manager: 1. Principal Preferences and Service in Residence 2. Residence Guest Preferences and Service 3. Residence Condition 4 5 Residence Standard of Service in all Areas Residence Staff pa HOUSE_OVERSIGHT_009864

Vendors (Attach Existing List) ao HOUSE_OVERSIGHT_009862

plumbing, appliances, ceilings, doors, windows, walls, floors, appliances, painting and toilets, sinks, showers, cabinets, counters, etc. Staff within this department also maintains the generators, well system, vehicles, heavy equipment, operate the barge. During emergencies such as hurricanes and tropical storms they assist to make certain all areas are secure and to take the proper measures with the power and water. Grounds- The grounds keepers or landscapers are responsible for managing all aspects of the island’s grounds to include creating areas suitable for plant life, selecting, purchasing, planting, fertilizing and growing, watering, maintaining, pruning and manicuring, and removing plant life. Plant life includes plants, grasses, vines, flowers, trees, and shrubbery. Staff Schedules The island manager is to be responsible for the schedules of all staff. All staff is to arrive on the island by boat at 7:00 am and is to depart at 5:00 pm to work in their respective areas on the island Monday through Friday usually. Depending on the work to be done, staff may be asked to work different days and, or, hours. The island manager will meet with the staff upon arrival and monitor their progress during the day. Sometimes the island manager will also review work performed upon their departure. It 1s important to note that while the Principal 1s in residence on the island, no construction or operation of loud vehicles or heavy machinery 1s permitted. pe: HOUSE_OVERSIGHT_009

Staff Duties Island Manager — The estate manager is responsible for the entire island. By directing and managing the staff, vendors, and requisite resources she creates and maintains the high standard of service preferred by the Principal in the areas of housekeeping, culinary, valet, entertainment, maintenance, grounds, travel and transportation, safety and security, and guest services. Assistant Manager- The assistant manager aids the island manager with the overall management and maintenance of the island. Boat Captains- The boat captains are responsible for all aspects of operating and maintaining the boats and any other related boat activities safely and securely. This includes piloting the boats to transport the Principal, staff, guests and any others to and from the island. Maintenance of the boats includes performing tasks, such as cleaning boats, pumping waste from boats, dock pilings, monitoring parking, trailer maintenance; keep accurate fuel records, boat registrations, and VHF radio equipment. Other activities include shopping for supplies needed on the island when no transportation duties are scheduled or required. In addition they assist in any other department if needed and perform emergency duties during a tropical storm or hurricane. Housekeeping - The housekeepers are responsible for all aspects of housekeeping for all structures and public areas. Their duties include sweeping, moping vacuuming, changing sheets and towels, emptying wastebaskets, dusting

Island Manager: Assistant Manager: Head Boat Captain: Boat Captain: Barge Assistant: Head Housekeeper: Housekeeper: Housekeeper: Landscaper Manager: Landscaper Supervisor: Landscaper: Landscaper: Landscaper: Maintenance Supervisor: Maintenance Painter: Painter: Mechanical & Truck Driver: Pool & RO Plant: Staff Ann M. Rodriquez Danny Vicars Carlos Rodriquez Ramon Linderman Guy Vicars Basillia Morales-Mercado Carmen Rodgers Reyna Amparo Christopher Sheehan Peter St. Omar Dupson Donissaint Gusneme Dalce Onel Pierressaint Danny Vicars Danny Etienne Gerry Francis Hilian Bedminister Sheridan Elizee Cuthbert Titre 20 HOUSE _OVERSIGHT_009859

Principal Schedules Principal spends approximately six months a year in residence. He seldom has guests or conducts business appointments on LSJ. His schedules vary depending on his personal activities and business for island or business calls. While in residence, Principal often rises early at approximately 6:00 — 6:30 am, has breakfast at the table on the compound porch, and works in the library or Five Palms office afterwards. Often he will break to enjoy the pool at Flagpole pool and workout at the Gym. After dinner at the compound he will relax watching movies in his theater at the compound. His recreational activities include working out, riding 4 wheelers, swimming, snorkeling, boating, and jet skiing. Breakfast: Outside table compound Lunch: Snacks Dinner: Inside Compound Compound to Five Palms Compound to Flagpole Poll Compound to Gym 19 HOUSE_OVERSIGHT_009858

Before Principals departure if at night make certain all lights light and positioned properly, not later than one hour before actual arrival have all lights turned on. Before Principal’s arrival, ATV to clean in working order and fueled for his ride heli pad. During take off the island manager to be present to bid farewell to the Principal. Service Roads Before Principal’s departure the service road from compound to heli pad to be clear and in good condition. All lights along service road are to be clean, presentable, and in working order. 18 HOUSE_OVERSIGHT_009857