Safety & Security Principal prefers to reside in a safe environment with all required systems to insure such and to travel safely in well maintained vehicles, jets, helicopters or boats. Principal does not require personal security in residence or during travel to or from. Guest, Elder, Children, and Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. Principal’s Schedules Principal sets his own schedule. He is in residence on average two weeks each month. Usually he has business meetings and time with friends arranged before arrival. His day ranges from early morning into the evening depending on how many people he is seeing. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009495

Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Creme preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard’s pie. Entertainment Entertainment includes having friends over for meals in the dining room or appetizers in the living room, watching movies in his movie room, going out to movies, going over to friends for meals, going to the MET, etc. Maintenance Principal prefers maintenance of residence to be performed at highest professional level with to highest standards by licensed on site mechanical engineer. Major maintenance for any systems, interior or exterior is to be performed while he is not in residence. Grounds Principal prefers grounds in the front of and in the back of the residence to be maintained to the highest standard on regular basis, usually to be performed by the driver and/or the mechanical engineer. Travel & Transportation Principal prefers to set his own schedule, communicates it to his executive assistant to distribute and update to staff. Travel arrangements to be made by his Executive Assistant. Principal usually prefers to be transported in his own vehicles-jets, helicopter or boats — by his own drivers and pilots/captains. Sometimes Principal prefer

Temperature in Residence While in residence the Principal prefers the temperature of the residence to be cool, 60 degrees F in the master bedroom to 72 degrees F throughout the residence. Sound in Residence The Principal prefers silence throughout the residence. Lighting in Residence The Principal prefers the entry lights (on medium), foyer lights, first floor stairway lights to be on while he is in residence as well as the lights in dining room, first floor kitchen, living room, master bedroom, and sixth floor den area when he is to use them. If he is not to use them or not using them, the lights should be turned off. Lights are to be checked throughout the residence in the evening before staff retires and turned off in any areas not being used by the Principal. Fragrance in Residence The Principal prefers no fragrance in the air circulated throughout the residence. Flowers in Residence Principal prefers no flowers or if any minimal arrangement on the dining room table tropical in nature. Housekeeping Before Principal arrives in Residence, Principal prefers the residence to be clean to the highest standard. Clothing Principal prefers to dress in nice sweat suits usually or jeans and sports shirts. Culinary Principal enjoys a wide variety of healthy food served in casual style usually. Preferences include: Breakfast: special flax muffin, Fij1 water cold, French pressed i//y medium roast coffee (freshly ground). Lunch: often skips, but does like snacks throughout

Principal Preferences Boundaries For all private service provided for individuals, it is important to establish and maintain boundaries for the staff. The Principal enjoys his privacy when working, entertaining, or relaxing while in residence. Unless requested, he does not desire to have staff in his presence. When the Principal enters a room in which staff is also in, staff 1s to allow him his privacy. When serving the Principal, staff is to be quiet, prompt, courteous, and exit as soon as possible. Communication The Principal will initiate communication when he desires, otherwise staff is not to. Therefore, staff 1s not to engage the Principal in conversation or listen in on Principal’s conversation with others. When the Principal does initiate a request or makes a comment, staff response is to be: 1. Yes, Sir. 2. My Pleasure, Sir. 3. Answer his question specifically, ended by Sir. Staff is not to engage Principal’s guests in conversation or listen to guests’ conversation residence. When Principal’s guests make a request or comment to staff, staff response 1s to be: 1. Yes Sir, Yes Ma’m. 2. My Pleasure Sir, Ma’m. 3. Answer the guest’s question specifically, ended by Sir or Ma’m. When staff needs to communicate with the Principal day to day, communication is to be initiated via his Personal or Executive Assistant, unless otherwise initiated by the Principal. When staff needs to communicate to the Principal when he is with guests or on the telephone regarding someth

Custom Residential, Stone Exterior Residence Facts: Square Feet: 50,000 +/- sf; 20,000 +/- livable sf Security/System: Throughout w/SR Smart Home System: Crestron Fire/Smoke Alarms: Throughout CPR Equipment: First Aid/Defibrillator HVAC: 100 ton Commercial Grade Elevator: 1 Guest, 1 Staff Stairway: 3; Main to second floor, Private to 4" floor, Fire to all floors Floors: 8 floors; 6 above with roof, 2 below- Basement 2: Mechanical Basement 1: Large Kitchen/Pantry, Wash/Dryer Room, 1 BR apt w LV/Kitchen/Bath, Staff Room (Storage) w/Bath 1*' Floor: Entry, Foyer, Stairway, 3 Offices, Pantry, Coat Closet, Large Kitchen, 2 Butler Pantries, 4 Bathrooms, Dining Room 2™¢ Floor: Living Room, Library, Small Dining Room & Kitchen, 2 Bathrooms 3™ Floor: Master Bedroom, Sitting Room, Master Shower, His/Her Toilets, His/Her Vanities, His/Her Dressing Rooms Closets, Massage Room 4" Floor: Gym, Shower/Soaking Tub, 2 Guest Rooms w/Bath 5 Floor: Office, 2 Guest Suites w/Baths, Mechanical, Storage 6" Floor: Den, Kitchen, Bath, Mechanical, Storage, Balcony Roof: Prior Garden Area; Skylight in middle. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. Itis the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009490

Location Facts: Zip Code: City: State: Counties: Multi County: City Alias(es): Area Code: City Type: Classification: Time Zone: Observes Day Light Savings: Latitude: Longitude: Elevation: State FIPS: County FIPS: Region: Division: Intro Date: Location 9 East 71%’ Street, New York, NY 10065 Residence 10065 New York NY [New York] NEW YORK, NY No New York 212 P [Post Office] [Non-Unique] Eastern (GMT -05:00) Yes 40.764253 -73.962466 54 ft 36 061 Northeast Middle Atlantic 2007-06 "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009489

Table of Contents LOCATION 2... cece ccc ccc ccc cee cece ec ee cee ceeceuceueeuuvuevuevgeucengeunenneneengeneeceeueeteseetesnnes RESICCNCE. 2... ccc ccc ccc ccc cece cece cee ueececueuueceecenceuceueeuaenueueveevgeuengenenengentesennes Residents... .... cc ccc cece cece cece ececececeueetecucececeneneetentgeneuteaeeeventeneaeertetuteenteenees Ao 16 0) 6 Areas to be Maintained ........... cece ccc cece cece cnc n ene nee e eee e eee e sees eee eeeeeeeeeeeeneneeeeees AOHMIS AUD: «sss cmemns exasssnamome seas ¢cmmema eyes us eamome seas saumemegyssessameme sess 4s aumemagyss Jes COLES) Coley 0) 0 0 oe eT CCC OO Te CULIMALY... 2. cece eee EEE EE EEE EEE EEE EEE EEE EEE EEE EEE EEE EEE EEE eet eee eet es Entertainment. ....... 0... ccc cece cece cece ccc ce cee cucecececeneuteceeeentetngecentgeneeteneeneutesnstees Travel & Transportation........ 0... cece cece cece nee e een e ence eee ence eee eee eee e eee eeeenenneneeeeesy BALGLY Ge SCOUT Gis ss 1 assua0 05544 aswmune 4 44444 aswmua 444444 acmmmine 44544 RcmmwmIe 844 518 acomm 8 88 8 8 corm Guest, Elder, Children, & Animal Care..... 0... c cc cece ec ee ne cee eeeeseeueeueceeuceunes Schedules and Attachments............ 0.0... ccc cece cece ccc cccccccccccceceaceuceaeeesenveeseneeenenss "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereo

"The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009487

From: Mark Tollison fo Sent: 11/25/2013 3:41:34 PM To: Jeffrey Epstein [jeevacation@gmail.com] Subject: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc Importance: — High Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. | am having Rich Barnett overnight here for you to review. Attached also is the manual | have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original commun

Guest, Elder, Children, Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. Guest Protocols All guests are to be scheduled by name, date, and time of arrival. If a meal 1s to be involved it is to be noted in the schedule distributed by email. All guests are to be personally greeted upon arrival at the main entrance, assisted with any coats or items, and either seated or taken into area designated to meet with Principal. All arrivals of guests are to be announced immediately to Principal by email, text, note on tray if he is busy, or verbally if he is not busy. All guests are to be asked if they care for something to drink if they are required to wait on joining the Principal, and checked on regularly. All guests are to be personally escorted in joining Principal. All guests are to be personally assisted upon leaving with coats or items and shown to the door personally. Guests are not allowed to take any photographs of the residence. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 65 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009483

Safety and Security Principal Principal does not require personal security while in residence or during transportation or travel. Residence The residence is equipped with state of the art security systems, fire and smoke alarms. Staff is to be trained and certification maintained in CPR. First aid kits are on site along with a defibulator. First aid manual to be maintained onsite. Fire extinguishers on site and checked annually. Fires escape plan (to be created and attached when printed out) Emergency numbers (to be attached when printed out) Principal’s safe room to be inspected quarterly to insure all systems are working. Closest Hospital: Lenox Hill Hospital 100 E 77th St New York (212) 434-2000 begin of the skype highlighting www.lenoxhillhospital.org end of the skype highlighting Closest Police Station: New York City Police Department: 19th Precinct 153 E 67th St New York (212) 452-0600 begin of the skype highlighting WWW.NYCc.gOV end of the skype highlighting Closest Fire Station: New York City Fire Department 750 Main St, New York, NY 10044 Get directions(718) 999-2000 begin of the skype highlighting www.end of the skype highlightingnyc.gov "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 64 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All

Vehicles The Principal usually has his designated driver, JoJo, pick him up and drop him off to and from the airport and any destinations within the city. Cadillac Escalade, Black #385 Bentley, Brown # 304 Garage Icon 210 E 65th St New York, NY (212) 319-1485 begin of the skype highlighting (212) 319-1485 FREE Drivers: Jojo, Janusz, Mark, Jenifer Driver Requirements All drivers must provide copy of driver’s license and have garage registration completed by Residence person (JoJo). "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 63 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009481

Travel and Transportation Air The Principal flies into and departs the city either on one of his private jets or on a commercial jet depending on the situation. Private Airports Teterboro Address: 111 Industrial Ave, Teterboro, NJ 07608 Code: TEB Elevation: 8' 10" (2.70 m) Phone: (201) 288-1775 begin of the skype highlighting (201) 288-1775 FREE Atlantic Terminalend of the skype highlighting Islip Address: 100 Arrival Ave, Ronkonkoma, NY 11779 Code: ISP Elevation: 99' (30 m) Phone: (888) 542-4776 begin of the skype highlighting (888) 542-4776 FREE Hawthorne Terminal end of the skype_ highlighting Jet G4 Tail 212JE Pilot: Larry Cc) "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 62 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009480

Grounds Grounds are minimal because of residence’s city location on street. Areas Front of residence: sidewalk, doorways for service and main door, steps for service and main door. To be cleaned each day by hose, broom, or blower. Back of Residence: gated basement level. To be inspected weekly and cleaned as needed by pressure wash, broom, or blower. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009479

"The information:contained inthis document isxconfidential and is inti anded only for thevus eof the-authorized recipient: It isthe 4” y part the tly prohibited and RSIGHT_009478

Fire Place Draft Inducer Seasonal Schedule 1. Check for room 128 Formal Dining Room on the 6" floor. 2. Check for room 212 Library on the 6th floor. 3. Check for room 205 Drawing Room on the 5™ floor. Note: Wood fires are burnt in residence when temperature below 40 degrees F. outside. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009477

Snow Melting Controller Annual Schedule 1. Check senor. Sensor is on roof, 7“ Floor. 2. Check settings. Seasonal Settings: Winter- Automatic Summer- Standby Fall- Standby Spring-Standby ee Note: Use “Manual” setting if system does not melt snow properly. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009476