SAINT JAMES ISLANDS Planters by Master Compound and by the gym should be relocated on a regular basis. If left in the same spot, the coral stone gets moldy and dark. All 4 cabanas have a strange mix of window shutter hardware. Different patinas, missing hardware and wrong lengths Iguana crossing sign to Master Compound is just a white surface. Replace? og. 18 HOUSE_OVERSIGHT_009939

SAINT JAMES ISLANDS Furniture on back patio by master bed is moldy and the slip covers are in need of repair Light bulbs out in outside bath area Light switch covers are yellow and not looking very good on MBR patio og. |7 HOUSE_OVERSIGHT_009938

| SI PLLSISIL ISIS PL SILL LIS IL LISS ISIS IL PISS IS PL PISS IL IIIS PL ISIS PSPSPS PL ILISILILISILPLISILPLPISLPLPIIS IL SIS PL ISISPLPSIS PL ILISSLILISILPLISIL PL PIILPLPIILPLLSIL IL ISISPLISIL PL ISIS IL ILISIL ISIS ILPLPISLPLPSIL ILS IS PL ISIS PL ISIS PL ISIS SL ISIS IL ILIIIL LPI ISIS IIIS PL LSIL PL SIS PL ISIS PL ILIS IL ISIS IL PLISIL PL PIILPLPIIL PL ISIS PL ISIS PL ISIS ILILISPL LIS IL ISIS SLPS IIIS PLPIIL IL LSI PL SIS PL ISIS PL ILLS IL ILISILILISIL PL PISLPLPIIS IL SIS PL ISIS PL ISISILILISILILISIL PL PSILILPIILPLLIIL PL SIS PL ISIS PL ISIS PL ILISILILISIL IL IISL LISI PL LSIS IL ISIS PL ISIS PL ILISILILIS IL ISIS IL ILISIL PL PISL IL LIIS PL ISISPLISISPLISIS IL PLISILILIS IL ILISILPLSIIL ILLS Ap, SAINT JAMES ISLANDS A large number of missing rocks in walls at master compound. | think it would beneficial if a rock falls off, that it is put on top of the wall and then once a month someone mixes a bucket of cement and does stone repairs Door handle to Master bedroom needs to be fixed. It is loose Unless telephone in Master Bath needs to be able to be moved all over the room, the wire should be shortened and neatly bundled PRR eR hee Re Re f OCC!) «ic OOLO'” Shean HOUSE_OVERSIGHT_009937

SAINT JAMES ISLANDS Kite house generator room door needs paint and weed trimming the area in front Stone median right in front of south service area entrance gates has exposed wires and lots of weeds. q - mae. ¥ By pg. 15 HOUSE_OVERSIGHT_009936

SAINT JAMES ISLANDS Captains office steps needs rehab. New coat of paint of more durable surface, storage room full of trash HOUSE_OVERSIGHT_009935

SAINT JAMES ISLANDS Flag pool office wall switch missing screws and detached from wall HOUSE_OVERSIGHT_009934

ima g SAINT JAMES ISLANDS Flagpole office equipment room door does not properly close. Needs trimming Flagpole office pool equipment storage needs organizing BSAA ARAN A AAR ANNA ARAN ARAM A ARAM RAHA A ARAM RRA RAHA ARAMA RRA HA RRA HA RAHA RRA RAHN ARAM RANA RRA RRA HA RAHA RAHA RAHA CRNA A RANA HA RRA ANAM RAHA ARAM RAHA A ARAMA RAHA RAHA RAHA RAHM RAHA RRA HA RAHA RRNA ARR ARAM BRAHAM ARAN A RANA HA ARAB A ARAN ARAN RAHA RAHA HA RAMA RRNA RAHA A RAHA RAHA RNA A RRA HA RRNA HA RAHA RAHA RAHA RRA HA ARH RRA HA RRA RAHA RAHA RRA A RAHA AAAI a TE ELT TLL EET IEEE ELT TE LEE I TL EE EI TE EEE LI TL LE ELL I TL LE LE LL I TL LE ENE LT TLE EL LI TLE EE LI TLE EE LI TLE I ELI TL EEE LI TLE IE LI TIE EE EI TLE EE LI TLE I EI TLE EE I TLE EE I TLE ENE I TLE ENE LI TL LE IE IL TLE I EL I TLE ENE I TL EEN LEI TL CELINE LL TL ELLE TLE ENE LI TL I LE LI TIE LE LIL TL TELL ELI TL TEEN LI TLE LEE LI TL LE I EL LT TL ELL LET TL TELE EE TL LI EE LI TL TE IE EN TL TE I EE TE TT TTI INIT HOUSE_OVERSIGHT_009933

SAINT JAMES ISLANDS PUNCH LIST ADDITIONS: Items | found while walking the island. Anna is already informed Island roads are not in good shape. Large stones on road in several places. You can see weeds growing around them, so they have been there for a while. Also, quite a bit of debris on both roads leading to kite house as well as water erosion. Flagpole pool equipment room door (Facing GSJ) does not latch so the wind opens and closes it, with dirt and leaves flying in. Fix latch HOUSE_OVERSIGHT_009932

SSSSSSSSES ESSAI SISSIES TTT aT aaa EET TATA EASE SEAT STATENS STAT ATA TN ET ETE T EESTI STN TNE T ET ETE TESTE SITES ESET ETE SESEST ST NTN TT ET ESET SESE STN TENET ET ETESE SENT N TN ET TEATS TST TN ET ET EAE SETS N TN ET ETAT SENT TTNETETETESE SENT N TN ETETETETE STENTS NTNETETETESESEST STN TN ET ETETETE SESE STN TN ENTS EASES ENTS TENET ETETETE SENT STNTN TET ETE SENT TN TN ETETETETE SESS TN TN ET ET EAE SESENT STN TNETETETETE SENT TNTNET TEASE ESTES TN ET TEASE SESE ST NTN ETETETESE SENT ST SENET ET ETETESTSTSTT NETSTAT SENT N TN ETETETETESE STINET ESET ETE STTTT TTT ETETESTESTSSTTETE, SEPP e ee poariceccacaceqieccessacsececaescecoceaseqeneee SREP EIS TS SS TST SE ETSI TSS S TST ST ST SIS TESST Sa ST ETSI STS SS TS STEP EIST SSS S ST SPST ISTE TST ST STE T TST T SST ST EIST STE T ST ST ST ETSI SPST S TST ST ETSI SPST S TST ST ETSI TESST ST ST ETSI STEPS STEP ETSI ETT S TSS ETSI TEE FE SEEESESISSSIGIIESESISS SSSCEESISSSSSESESESISS SSSCSESSSSSSSESESESSSS SSS SESSSSSSSCSESSSSSS SSCS SSIES SSESESSSSSS SCS SESSSSSS SESE SE SSSS SSS SE SSSSS SSCS SS SSSS SCS SESSSES SSCS SSSSSS SCS SESSSS SIGCSE SESSSS SCS SESSSSSSSESESISSSS GCSE SSIS SSSES ESS SSSS GCSES SSS SS SCE SSSI SS SSS Sess Sc Scesesss cee essssscseeesiss: EEESEEeecececececeerececceeseceececececececeerereceeceerescectcececeesreceeeeererescecececececesrereceeesereseectcecececeseereceeereescecececececesiereceeeereeeececececece eerereeereeseececececeeeeerereeecerien goa recece ier ieee cearsceceetsne reer eererereep

SECURITY GSJ seems much more likely to have people trespassing than is the case on LSJ due to the nice beach at the dock and not at least Christmas Cove. Christmas Cove is a famous stop over for cruisers to the Virgin Islands and will always have a large number of boat visitors. It is listed in every cruise guide as the perfect stop because of the shelter provided and the free mooring. Pizza Pi and numerous tour boats with snorkelers make it a famous stop as well. USVI Law regarding beach usage from V.I. Open shorelines Act of 1971 The area along the coastlines of the United States Virgin Islands from the seaward line of low tide, running inland a distance of fifty feet; or to the extreme seaward boundary of natural vegetation which spreads continuously inland; or to a natural barrier; which- ever is the shortest distance. Whenever the shore is extended into the sea by filling or dredging, the boundary of the shorelines shall remain at the line of vegetation as previously established. With the public legally having access, there are ways to discourage this: A security vehicle parked near the beach and moved on a regular basis. This can be a Kawasaki Mule painted Blue with SECURITY stickers, a police light bar and a search light on top. Make it even more efficient by writing K9 unit on the vehicle and have a Dog cage mounted on the cargo bed. A security boat as we already discussed. This boat should do a daily trip or two into Christmas Cove and slowly cruise by. I’ve i

SAINT JAMES ISLANDS HOUSEKEEPING: Overall impression is that Dulce and her team is doing a great job, especially inside. Dwight spent a lot of time with the girls and corrected the area he found needing the most improvement: An arrival and departure check list was produced and is attached with this document. | will have it translated into Spanish. Dulce is a very hard worker and very efficient. Unless illness or vacation situations occur, the current housekeeping team is sufficient to clean the existing buildings on both islands. Dwight got the big rotary iron working and this will save the girls a lot of time ironing sheets. A number of harsh chemicals were removed from the inventory and replaced with products that are less smelly and tough on the surfaces. Better and more efficient deep cleaning procedures implemented SERVING STAFF: Training performed getting Anna and her daughters to follow more correct procedures. After some tries, the basic principles where taught. You will not have the same level of expertise as in NYC, using young school kids, but they got the concept. Anna was provided with pictures of correct table setting options, using existing cutlery and china ware pg. 8 HOUSE_OVERSIGHT_009929

STAFFING: Attached to this note is a separate file with flow chart with my primary recommendation for Island staffing. | have also attached job descriptions for the new suggested hires as well as a job description for Ana’s suggested role as Field Manager. Brice and Karen recommended Ana that she starts working at the office instead, but | think that would be a huge mistake. She has a great working relationship with the staff and vendors in particular. And while she may not be the best Manager, | think this reduced role will give her a better chance of succeeding. She simply has too much on her plate right now. | have a couple of suggestions for the House Manager position. A person with experience in fine homes is needed, and cooking skills would be great as well. | can find that person for you. | think you badly need a person in the Director of Properties role. | know several have failed, but it is not impossible. The key is to not expect the Director to take over the running of the island, but be a support role for the managers, implementing better training for all staff, procedures and guidelines. Should you decide to send Brice and Karen to the Islands, | would put them in the role described as the house manager and still let Ana handle the field. | don’t know if Brice can be trained to interact better with vendors and do less self repairs which | understand is causing problems. This could just be rumors, but his reputation is not stellar on the island. LANDSCAPE S

MARINE: It seems to me that an unnecessary amount of boat traffic is taking place. Captains leave to transfer staff and vendors, shopping trips and who knows what. It does not seem that any scheduling is done. I'd implement a log book on each vessel. Everyone going somewhere enters date, time, purpose of trip. After a month, enough date will be collected to make an assessment if the marine operations can be optimized better. Little C is taking a beating from all the heavy materials it is used to carry. Especially lumber and cement blocks beats up the boat. When | was there, epoxy paint was spilled over seats and interior With 2 islands, the staff will increase in size and material runs will increase as well, Little C can’t handle that. | know there have been talks about new boats for a while. The ideal fleet would look like this: 20+ seat catamaran for crew transport only. This boat leaves Red Hook in the morning, makes a stop at GSJ and then stays at LSJ until the end of the day. Then LSJ — GSJ - Red Hook 35 Foot Munson landing craft. Flat bottom and small enough to do a direct run the shortest distance between LSJ and GSJ with most smaller vehicles. Will also be the materials boat for both islands. Will handle a Ford 250 with a load. PRD is Managers boat, security boat and vendor transport Sport IS t lives on GSJ as boat for Chris and his crew needs Nanna and Nautica JEE and guest transport Barge Existing barge seems well suited for both islands Manager on Island

s) I DIDI DL IL PILI PLDI IL PI PY ILD IPL ILPI EL IIPY ELI IES ILPI IL PLPL LPI IS ELLY ELI ILY ILI LL ILPL ILLES ILPI EL ILPL LPI ES ITLL ILI ILY ILI TS ILPLILIIPL ELIE IL ILPL ILI IES ILPI IL ILLL ILI ESILPI ILI ILL ILI ES PIPL ILI LY ELI IL ILPY ILI ILL ILPI IL ILPY ILI EL ILPI ILI IPY ILI ES ILPL ELLIS ILI IL ELPL ILI ELILPI EL ILPY ILI LL ELLIS IPL ILI ES ILPL ILLES LPI IL ILPL ILI LLILPI ELI IPL ILI ELELPL ILI ILL LPI IS ILPY ILLES ELIE IL ELLIS IEL ITIL EL ELLY ILI IELILPL ILI IEY ITIL ES ILPY ILI IELILPI IL ILPL ILI ILL ILPI LILLY ILLES ILPLILILLL LPI ES ILPL ILI PS ITIL IL ILLY ILI EL ELLIS IPL ILI IESELPIILIIPY LPI IS ILPI ILI IEL ELLIS ILPL ILI ELILPIELIILLILPIES ITLL LILLY ELITES IIPI ILI IPL ELLIS IIA, SAINT JAMES ISLANDS TOOLS: Tools missing and needing replacement all the time is expensive. My solution to the tool situation is something I’ve implemented elsewhere with success Each worker starts with a fully stocked set of tools as of January A $500 tool purchase escrow iS offered each person (amount is my typical suggestion) At the end of the year, if all tools are in place, the worker will get to keep the cash. If tools where purchased to supplement, purchase amount is deducted from tool escrow. Tool purchases due to wear and tear not included Each worker receives tools that are individually marked for him (epoxy paint marked or with initials engraved. (Cheap engraving tool can do this) This typically makes workers much more responsible and protect

VEHICLES: Tap is very responsive to get broken down vehicles repaired, but the number of vehicles constantly needing attention leaves little time for preventive maintenance. Vehicles left outside year round is creating massive maintenance needs. Everything rusts to pieces in short time. A large enough shed for inside storage would do wonders. Kawasaki's are great for most tasks, but when landscaping uses them to haul rocks and pull equipment, the belt drive breaks. The landscape managers need to make it clear that these are for tool and people transport only. | would recommend letting each user be responsible for cleaning their own work vehicle at the end of the day. Have them stop 10 min early and hose down the vehicle before parking it for the night, hang tools in correct place and leave everything nice, clean and organized. To expedite this cleaning, | would construct a “car wash” with a pressure cleaner and sprayer hose mounted on the wall (See picture of area) so it is a matter of parking the vehicle, spray it down and park it without having to hook up hoses. We ‘. ae wing * 3 . * # When all vehicles are clean, two guys clean the area for mud and small rocks before getting on the boat. Flat tires is another issue. Install a compressor so staff can inflate tires as well after vehicle is cleaned if needed HOUSE_OVERSIGHT_009925

UDI P TOIT O TE IEI PLE ISI OLE IEI OLE IEI OLE IEIOLEITIOLEITTILEISIOLEITIILEITTILEIEIILEITTILEITTILEIEIILEITTILCITIILEITIILEITT ILE IETILEITIILCIETILEIETILCIEIILCIEIILCIETILRIETILCITTILEITIILCISTILEITIILEIETILCITIILCIETILEITTILCIETILCITIILEITIILCITIILRITTILCIEIILCIEIILRIETILCIETILEIETILEIEIILEITIILEIEIILRITIILEITIILRITT ILE ITTILEIETILCITTILEITIILEIEIILEITIILCITTILEITIILEIEI ILE IETILR ITT ILEITTILEITIILEITTILRITTILE ITT ILEITIILEITIILEITIILRIETILEIEIILEIEIILEIETILEIET ILE IEIILEIETILEIEIILEIET ILE ITTILEITTILEITIILRITIILEIEIILEIEI ILE IETILEIETILEITIILEITIILEITIILEIEITLRISIILEITIALC ITI TLC IIIT IIIT IIT CITI T CIITA g SAINT JAMES ISLANDS MAINTENANCE SUGGESTIONS Lights on the island are in surprisingly bad shape. It needs major attention. Timers needs to be set pretty much everywhere. Some lights are on in daytime, other do not come on at night. Light bulbs should be standardized. At Flag pole Pool office sconces | counted 4 different types. Two of those were incandescent and burned out. My checklist for Danny Vicars includes the correct type of bulbs to use. Available locally at Home Depot The palm tree lights and statue lights needs major adjustment ones brought in working order. They point in all different directions Danny Vicars excuse for the state of the lights was that he told his guys to fix it and that Brice screwed it up. Danny is a procrastinator and will not take any personal responsibility. It is always someone else’s fault. Anna tried to rectify the

tO SDI II II PIII IIIS DIS ILILIIPI PI PIII ILILIIPI PL PIII ILILILIL PLES IS IL ILI LILLIES IS ILILIIII PIPL ISILILIL IPI IIIS IL ILILIL PI LIES IL ILILIIPI ELIS ILILILII LL PL IS IL ILILILPI PLES IL ILILII PI ELIS IL ILILII PL EL IS ILILILII PIII ISIS IL ILL PIPL EI ILILILIL PI PLES IL IL ILI PI PIES IL IL ILI IPI PIII ILILILIIPI PIII ILILILIIPI ELIS IL ILILIIPI PLES ILILILIIPI PLES IL ILILILIL III ILILILIIPL PLES ILILILIIPI ELIS ILILILIIPI ELIS ILILILIILL EL ELLE Arrived Monday, January 2"? with helper Dwight Thornton who is a formally trained Butler. Initial impressions, compared to earlier visits to the Island: Overall the Island is kept in good shape, but with a few trouble areas. What stood out as great: Landscaping, areas looked clean and manicured. Grass was nicely trimmed, beaches were kept clean of debris, Boat dock looked nice with visible wood instead of carpet. New white siding on dock. New stone gate to master compound and attached wall looked impressive. Nice addition Pools looked clean and well maintained Interior housekeeping very well done The following was standing out as lacking maintenance: Little C is in rough shape. Needing paint and gel coat repair Lots of stone work in disrepair along roads and decorative stone walls. Lights on entire island. Timers off, missing and dead bulbs, not pointed at trees, visible wires Cushions for pretty much all outside furniture, ripped, moldy, dirty Maintenance vehicles. Extremely dirty, flat tires, lots of

SAINT JAMES ISLANDS SAINT JAMES ISLANDS Ideas and suggestions Visit Week 1/2017 John Christensen W/ Dwight Thornton, Butler pg. | HOUSE_OVERSIGHT_009922

MONTHLY LIGHT CHECKS All outdoor lights needs to be checked after dark one time per month. Use firs Monday of each month, or the following day if that particular Monday is a holiday. Check timers, light beam direction and replace broken fixtures and bulbs Date of last walk through ore: ) | fomeme | Checklist Completed by: NAME & DATE SIGNATURE HOUSE_OVERSIGHT_009921

GENERAL ISLAND AREAS WEEKLY TASKS | Gym | 5Paims_| Flagpole Helipad_| Kite House | _Tennis__ Pool Lights Pool Pump Pool Heater Outside Sconses Tree and Art/statue lights All light timer settings Check exposed wires Flood Lights Ceiling Lights Thermostats (Write temp setting) Run Faucets, Flush toilets, check for leaks Check door and window hardware MAINTENANCE AREAS WEEKLY CHECKS R/O Plant according to maintenance schedule Attach maintenance report Generators according to maintenance schedule General clean up, tools, files, supplies HOUSE_OVERSIGHT_009920