Serving Formal dress; serve drinks first, meals second; serve dishes from the left, beverages from the right, clear all from the right. Serve via timing with interaction between the Principal and any guests. Do not serve in between any two parties involved in a conversation, wait until there is a break or one signals that is it okay to serve. Meals Breakfast: Principal’s request. Lox and bagels are often served with coffee or tea with cuests. Lunch: By Principal’s request. Hamburgers and Italian, are often served with beverage of choice. Dinner: Principal’s request. Italian, steak, and seafood are often served with beverage of choice. Preparation Sometimes the Principal will bring his Household Manager from France to the residence prepare meals for all served by the cook and staff. Sometimes, the Principal will ask the Executive Housekeeper to prepare and serve a light meal. Sometimes, the Principal will ask the Executive Housekeeper to order food from outside restaurants he prefers, and heated up, and served to all by her and/or JoJo. “Mise en place” is to be followed when preparing all meals. The highest standards of sanitation are to be adhered to when storing, preparing, and serving all beverages and meals. Kitchen Protocol All non kitchen staff are not to be in the kitchen while staff are preparing serving and cleaning up. Location First floor kitchen for all but actual cooking of multiple course meals, which is often performed in the catering kitchen in the

With Guests General Know date, time, and location of meal. Know names and number of guests. Know preferences, dislikes and allergies of guests before hand. Table Setting (photos to be added) Table to be set before guests arrive. Linen place setting Two fork two knives — real silver Main plate (not chins) with server, linen napkin folded in middle Black napkins for those guests wearing black Dessert fork and spoon — real silver Water and drink glass Seating Remove unnecessary seats beforehand. All guests are to be greeted politely and to be escorted to their seats. Always assist all ladies with seating. Timing Meal must be timed for Principal’s guests. Select meals that can meet prep or cook time required of the occasion. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009806

Without Guests Breakfast: Principal’s Breakfast is to be served on a silver platter at 6:30 am in the dining room or on the sixth floor. The tray 1s to be prepared with: J.E. Muffin warmed in microwave served on plate French Press i/ly coffee ( 7 scoops freshly ground). Knife, fork, butter knife Butter (“I Cannot Believe Its Not Butter’) Coffee Cup, warmed Sugar Fat Free % and 42, warmed Tall glass of chilled FIJI bottled water Linen Napkin Light Snacks: By Principal’s Request Light snacks both cold and at room temperature are to always be on hand, including finger foods such as small sandwiches, sushi, and items such as freshly baked Nestle Toll House chocolate chip cookies, are daily to be left in the refrigerator or in a plastic container on the counter as the food requires. Lunch: By Principal’s request. If the Principal has lunch, food served for lunch will depend on the Principal’s appetite for the day. Often he will prefer food from a restaurant close by. He enjoys hamburgers, pasta, seafood, Chinese food, etc. Once delivered, it is to be warmed up and presented wherever he desires at table in the dining room, or brought to him in any other room on a silver tray, with silver appropriate silverware, with a linen napkin. Dinner: By Principal’s request. If the Principal has dinner, food served for lunch will depend on the Principal’s appetite for the day. Often he will prefer food from a restaurant close by. He enjoys steak, Italian, seafood, Chinese food, e

Culinary The Principal while in residence prefers to dine in, seldom going out. If he dines with guests, they usually dine in residence with him. He has no food allergies and enjoys a wide variety of foods including fish, steak, seafood and Italian. His palate is medium for spice. For beverages he enjoys specific coffees, tea, bottled waters and ginger drinks. What he eats depends on his appetite at the time. There are certain recipes of drinks and meals for breakfast and snacks he enjoys. The Principal normally has his muffin for breakfast. For lunch he will usually snack unless he has guests to dine with. He may also have tea with finger food in the afternoon with guests. His dinner will often depend on what he had for lunch and if guests are dining with him. If he has a meal for lunch or dinner, he often prefers food from a restaurant close by, especially if guests are joining him. Once delivered, it is to be warmed up and presented wherever he desires with the requisite settings and silverware. The first floor kitchen 1s used for preparing beverages, breakfast, snacks, and reheating lunches and dinners ordered out. The catering kitchen in the basement (first) is often used to cook meals, especially those involving several courses. Food preparation 1s to be performed by the executive housekeepers or household managers. No chef is employed currently. Preferences include: Breakfast: special flax muffin, Fiji water cold, French pressed i//y medium roast coffee (freshly gr

Clothing Staff When the Principal is not in residence performing their duties, staff may dress casually but neatly in clean clothes. Khaki pants with white blouses or shirts are preferred. When the Principal is in residence and/or with guests, male staff are to be dressed in suits with ties, and ladies are to be dressed in black pants, and white blouses shirts. Staff is at all times to be dressed neatly in clean clothes, even while performing duties requiring manual labor. Principal While in residence Principal often prefers to dress in his favorite casual attire depending on the situation. The Principal’s clothing is to be maintained by the Executive Housekeeper. She is to wash, dry, iron, fold all clothes on site and places them in their proper location in his master bedroom dressing drawers or in the closets. The Principal’s dressing room, with all drawers and closets are to be maintained by the Executive Housekeeper. Clothes: Underclothes Socks Pants/Shorts Shirts Belts Shoes Coats Other "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009802

Annual Housekeeping Schedule Steam clean all carpets and rugs applicable; have specialty rugs cleaned professionally. Clean all sculptures and portraits. Refurbish any walls, doors, furniture, ceilings, fixtures, flooring, etc., requiring attention. Dry clean drapes. Dry clean bedcovers. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009801

Monthly Housekeeping Schedule To be performed when Principal is not in residence each month. Deep clean areas needed and those most used which includes the dining room, living room, master bedroom, massage room, gym, and movie room. Check cleaning supplies and restock as required. Quarterly Housekeeping Schedule To be performed when Principal 1s not in residence monthly. Clean outside windows. Check all zones and areas applicable for repair or replacement. Six Months Housekeeping Schedule To be begun in May and in November completed as soon after only when Principal is not in residence. Rotate seasonal clothing. Dry clean items if necessary. Wash mattress covers and launder any blankets. Clean books and shelves. Clean upholstery and throw pillows. Dry clean shears. Inventory all dishware, crockery, silverware, glassware, linens, towels, etc. Inspect, clean and repair chimneys; supply fire wood in November. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009800

Daily Housekeeping Schedule To be performed daily when Principal is not in residence (see details above). Daily Graces Zone and Area cleaning Evening Graces Weekly Housekeeping Schedule The cleaning of zones and other areas is to begin at the first of the week and proceed daily one right after another after the Principal leaves the residence. Zone B1 - First Level Basement Zone | - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor, Balcony Zone 7 — Roof Laundry Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors, Outside of Windows and Doors Books Staircases Elevators Drapes, Blinds, and Rugs "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009799

Bathrooms: In those being used, pick up all items that do not belong. Sweep floor. Clean the toilet, the sink, the shower and/or bath used. Clean the mirrors. Shine the faucets, toilet paper holder, towel rack, toothbrush holder, door handles. Fold the toilet paper in a “Vv” Arrange or replace needed items such as soap, shampoo, tissues, toilet paper, fresh towels and bath cloths. Clean the floor as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Bedrooms: In those being used, pick up any items that do not belong. Close all windows and sheers if open. Make all beds as needed. Neaten all personal belongings. Straighten all throw pillows. Clean all mirrors. On the Third floor and any other floors used. Furniture: In areas being used; clean, dust, shine tables, chairs, and plump cushions. Glass: In areas used, clean glass doors and tables as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Dishes/Dishwasher: Wash dishes, use dishwasher if needed. Do not wash fine china, crystal glassware, silver, hand painted dining ware in the dish washer. If you are not certain, do not wash the item in the dish washer. On the First floor and any other floors used. Kitchen: In kitchens being used, clean the sink and countertops (underneath items too). Clean the microwave oven. Clean smudges off of cabinets, refrigerator doors, light switches and doors. On the First floor and any other floors

Evening Graces Check telephone and email messages. Make certain the appropriate security is turned on or off. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. If iced, have scraped asap. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Turn off appropriate lights. Close appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Before the Principal Arrives in Residence Beginning three days before the Principal arrives in residence, all zone cleaning and the cleaning of other areas are to stop. The entire residence is to be given a once over cleaning. All things are to be placed in their proper order. Daily Housekeeping Schedule - When the Principal is in Residence To be performed by the Executive Housekeeper and the Housekeeper. When the Principal is in residence, serving him and his guests 1s to be the first priority. All housecleaning and laundry, etc., is to be adjusted to accommodate him and any guests and is to be performed at the most appropriate times to insure the best service and the least disturbance. All zone c

Daily Housekeeping Schedule - When Principal is not in Residence To be performed by Executive Housekeeper, Housekeeper when available, and Vendor as Approved. Morning Graces Check telephone and email messages. Make certain the appropriate security turned off or on. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. Have snow and ice scraped. Turn snow melting on. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Walk through residence and check each room and area. Turn on appropriate lights. Check for burnt out lights. Open appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Have any live plants checked and have watered if necessary. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Zone Cleaning of One Zone for the Day or Cleaning of Another Area Zone cleaning is to begin with Zone 1 and proceed to Zone 6 every day or two depending how much cleaning is required for the specific zone, then proceed to B1. If the roof is being used, the cleaning will proceed to it Zone 7 before proceeding to clean other areas.. If not, the cleaning of the other areas 1s to begin. "T

Living Room Cleaning Guidelines Remove any items that do no belong. Remove any items temporarily necessary for cleaning. Remove and empty garbage containers. Straighten items up. Dust all furniture, and pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio with disinfectant cleaner and paper towel; make certain all work. Set clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks. Replace all 1tems removed for cleaning. Plump pillows. Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009795

Bedroom Cleaning Guidelines Remove any items that do no belong. Remove any items necessary for cleaning. Remove and empty garbage containers. Clean under the bed with electric broom, dust mop, or vacuum cleaner. Make bed with fresh linens and clean mattress protector. Dust all pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Dust and/or polish all furniture with ostrich feather duster/furniture polish and polishing cloth. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio; make certain all work with disinfectant cleaner and paper towel. Set alarm clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks, and any blinds work properly. Replace all 1tems removed for cleaning. Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009794

Bathroom Cleaning Guidelines Remove any items that do no belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean mirrors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in “V”. Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly. Replace garbage containers. Check lights, and phones and tv if present. Check temperature. Spray air neutralizer for odors. Look over to make certain all is as it should be. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unaut

General Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging 1n the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers for cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Check lights, tv, phones. Clean and /or vacuum the floor. Spray air neutralizer for odors. Check temperature. Look over to make certain all is as it should be. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009792

Zone 4 Gym Bathroom Gym Shower Gym Tub Gym Guest baths Guestrooms Hallway Zone 5 Guest bathrooms Guest Suites Office Hallway Zone 6 Bathroom Kitchen Balcony Movie room Wrapping Room Storage Room Hallway Zone 7 Cement area Staff Stairs Other Areas Laundry Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors Outside of Windows and Doors Books, Elevators, and Staircases Drapes, Blinds, and Rugs "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009791

Zone Cleaning Order All zones are to be cleaned by general and specific guidelines included. Cleaning order of zones: Zone | Front outside Bathrooms Kitchen Oval office Security offices Dining room Staff hallway, pantries, closets Elevator Staircase Foyer Entry Zone 2 Bathrooms Living room Library Kitchen Hidden dining room Hallway Circular Stairway Zone 3 Bathrooms Shower Vanities Dressing Rooms Massage Room Master Bedroom "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE _OVERSIGHT_009790

Inside of Windows and Doors Inside of all windows and doors throughout the entire residence are to be addressed when the Principal is not 1n residence on a separate day(s) of work from any zone or other cleaning. All of the windows and doors are to be inspected and cleaned weekly. Any window or door requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Outside of Windows and Doors Outside of windows and doors throughout the entire residence are to be addressed when the Principal is not 1n residence on a separate day(s) of work from any zone or other cleaning. Inspection and cleaning is to be done by an approved vendor at before the Principal is in residence monthly. Books All books throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All books are to be inspected and dusted every six months. Any attention required for any book 1s to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Elevators and Staircases Elevators and staircases throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All elevators and staircases are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything requiring repair is to be noted and report

The other areas are as follows: Laundry Laundry is to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be laundered as required, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Bed linens, towels, kitchen linens, etc., are to be washed, dried, and ironed, and placed in their proper places. Items requiring dry cleaning are sent out same day or otherwise as needed. Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Clothes and Shoes Clothes and shoe care are to be addressed as required when Principal 1s in residence when the time 1s appropriate. The most needed items are to be taken care of daily, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal 1s in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Clothes are to be inspected, washed, dried, and ironed, and placed in their proper place weekly. Clothes requiring dry cleaning are to be sent out same day or otherwise as needed. Any clothing items requiring repair or replacement are to be noted and reported immediately. Shoes are