From: Mark Tollison fo Sent: 11/25/2013 3:41:34 PM To: Jeffrey Epstein [jeevacation@gmail.com] Subject: Manuals Attachments: 9E Manual Draft 11.8.13 .doc; LSJ Estate Manual Draft 11.25.13.doc Importance: — High Sir, The first basic manual we can build on is completed, in a binder, with tabs, and daily, weekly, monthly, 6 months, , and annual schedules at 9 E. It contains the information attached and will be updated with more pictures and other information. | am having Rich Barnett overnight here for you to review. Attached also is the manual | have completed to date for LSJ that still has to have more detailed protocols and schedules especially for maintenance and grounds and training pictures for all areas. Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original commun

Guest, Elder, Children, Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. Guest Protocols All guests are to be scheduled by name, date, and time of arrival. If a meal 1s to be involved it is to be noted in the schedule distributed by email. All guests are to be personally greeted upon arrival at the main entrance, assisted with any coats or items, and either seated or taken into area designated to meet with Principal. All arrivals of guests are to be announced immediately to Principal by email, text, note on tray if he is busy, or verbally if he is not busy. All guests are to be asked if they care for something to drink if they are required to wait on joining the Principal, and checked on regularly. All guests are to be personally escorted in joining Principal. All guests are to be personally assisted upon leaving with coats or items and shown to the door personally. Guests are not allowed to take any photographs of the residence. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 65 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009483

Safety and Security Principal Principal does not require personal security while in residence or during transportation or travel. Residence The residence is equipped with state of the art security systems, fire and smoke alarms. Staff is to be trained and certification maintained in CPR. First aid kits are on site along with a defibulator. First aid manual to be maintained onsite. Fire extinguishers on site and checked annually. Fires escape plan (to be created and attached when printed out) Emergency numbers (to be attached when printed out) Principal’s safe room to be inspected quarterly to insure all systems are working. Closest Hospital: Lenox Hill Hospital 100 E 77th St New York (212) 434-2000 begin of the skype highlighting www.lenoxhillhospital.org end of the skype highlighting Closest Police Station: New York City Police Department: 19th Precinct 153 E 67th St New York (212) 452-0600 begin of the skype highlighting WWW.NYCc.gOV end of the skype highlighting Closest Fire Station: New York City Fire Department 750 Main St, New York, NY 10044 Get directions(718) 999-2000 begin of the skype highlighting www.end of the skype highlightingnyc.gov "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 64 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All

Vehicles The Principal usually has his designated driver, JoJo, pick him up and drop him off to and from the airport and any destinations within the city. Cadillac Escalade, Black #385 Bentley, Brown # 304 Garage Icon 210 E 65th St New York, NY (212) 319-1485 begin of the skype highlighting (212) 319-1485 FREE Drivers: Jojo, Janusz, Mark, Jenifer Driver Requirements All drivers must provide copy of driver’s license and have garage registration completed by Residence person (JoJo). "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 63 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009481

Travel and Transportation Air The Principal flies into and departs the city either on one of his private jets or on a commercial jet depending on the situation. Private Airports Teterboro Address: 111 Industrial Ave, Teterboro, NJ 07608 Code: TEB Elevation: 8' 10" (2.70 m) Phone: (201) 288-1775 begin of the skype highlighting (201) 288-1775 FREE Atlantic Terminalend of the skype highlighting Islip Address: 100 Arrival Ave, Ronkonkoma, NY 11779 Code: ISP Elevation: 99' (30 m) Phone: (888) 542-4776 begin of the skype highlighting (888) 542-4776 FREE Hawthorne Terminal end of the skype_ highlighting Jet G4 Tail 212JE Pilot: Larry Cc) "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 62 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009480

Grounds Grounds are minimal because of residence’s city location on street. Areas Front of residence: sidewalk, doorways for service and main door, steps for service and main door. To be cleaned each day by hose, broom, or blower. Back of Residence: gated basement level. To be inspected weekly and cleaned as needed by pressure wash, broom, or blower. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009479

Fire Place Draft Inducer Seasonal Schedule 1. Check for room 128 Formal Dining Room on the 6" floor. 2. Check for room 212 Library on the 6th floor. 3. Check for room 205 Drawing Room on the 5™ floor. Note: Wood fires are burnt in residence when temperature below 40 degrees F. outside. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009477

Snow Melting Controller Annual Schedule 1. Check senor. Sensor is on roof, 7“ Floor. 2. Check settings. Seasonal Settings: Winter- Automatic Summer- Standby Fall- Standby Spring-Standby ee Note: Use “Manual” setting if system does not melt snow properly. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009476

Bathroom & Kitchen Exhaust Fans Quarterly Schedule Check EF-5: 3 Floor Bathroom. Check EF-8: 1°* & 24 Floor Bathroom. Check EF-7: 5“ Floor Bathroom. Check EF-10: 3" Floor Master Bath. Check EF-13: 4" Floor Bathroom South. Check EF-14: 4" Bathroom North. Check Sub Cellar Exhaust Fan. Check Emergency Generator Exhaust Fan. onl it eae 2 "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 57 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009475

Elevator (Otis) Annual Schedule 1. Have elevator inspection performed. As needed: 1. Make any necessary repairs. In case of break down: 1. Contact Otis at 1-800-458-6847 and give operator acct number #GU163758 when the main passenger elevator shuts down or breaks, even though Otis 1s notified automatically via a R.E.M. call and will send a repairman out. 2. Reset the elevator from the basement (SC level) elevator room to attempt to quickly remove any passenger stuck 1n it by: -opening main panel Elevonir 401 with key -opening the small door to the processor card -pressing tiny red button on the processor card -or throw back the knife switch to “off? and then back to “on”. 3. If unsuccessful, wait on Otis repairman. Note: Emergency Number: 1-800-458-6847 Acct #: GU163758 Address: Otis Elevator Company, 521 5" Ave., NY, NY 10175 Main number: 212-557-5700. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 56 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009474

Chemical Treatment System For condenser/cooling tower, chilled water system, heating hot water, and re heat. Daily Schedule 1. Check flow of condenser water to chemical feed cylinders. 2. Check solids floating in the water. 3. Check conductivity - ppm range — 500 ppm over 1000 ppm. 4. Blow down system from sump drain. 5. Check supply and return to chemical feed system in sump. Weekly Schedule 1. Clean inlet strainer to chemical feed system. Monthly Schedule 1. Clarity water to test all systems for proper chemical levels, condensing, chilled water, and heating hot water. NOTE: DO NOT HANLDE ANY CHEMICAL WITHOUT PROPER KNOWLEDGE AND LICENSE. REFER TO MATERIAL SAFETY DATA SHEETS! "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 55 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009473

Domestic Hot and Cold Water System Overall: Check control pressure pump. Check hot water heater. Check electrical back up hot water heater. Check bathroom, high medium, low pressure piping and shut off valves with pressure gauges. i Domestic Hot Water System 1. Check Patterson Kelly hot water heaters supply temperature. 2. Check Bell & Gossett recirculation pumps. 3. Check steam control valve to heater. 4. Check pressure relief valve for water leaks. As Needed 1. Add oil to Bell and Gossett pumps (every 2 to 3 months). Domestic Cold Water (Constant Pressure) System 1. Check pump operation. 2. Check system pressure. 3. Check area leaks. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 54 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009472

Emergency Generator 1. Location above 6" floor fan room. 2. Check control panel. 3. Check NICAD battery rack system. Weekly Schedule 1. Check operation. 2. Check battery bank. When Needed 1. Check oil every 200 hours. Note: Refer to white electrical manual for complete preventative maintenance in bldg. office. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009471

Sewage Ejector Location: sub cellar, downstairs, left side. Daily Schedule Check daily for proper operation. Weekly Schedule 1. Check controls weekly, lift floats, see if pumps are out. Monthly schedule 1. Treat with Citrus solution sump treatment- Clorox bleach. NOTE: IF NOT MAINTAINED PROPERLY, WILL FLOOD! "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 52 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009470

Fire Safety System Daily Schedule 1. Check fire command station 1“ bldg office daily. Monthly Schedule Check main fire pump. Check sprinkler pump. Check hall hose cabinet. Check outside Siamese connection. Check roof manifold. Inspect Stand Pipe Sprinkler per NYC law. Check fire exit. Fill out stand pipe and sprinkler inspection log for New York Fire Dept. la all eel el eo Six Month Schedule 1. Inspect kitchen ansul system. 2. Clean smoke alarms throughout the entire residence, Annual Schedule 1. Clean fire reserve tank. 2. Check smoke alarms. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 51 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009469

Steam Reduction System Overall: 1. Check high pressure steam service. 2. Check medium pressure steam service. 3. Check low pressure steam service. 4. Check high pressure condensate. 5. Check Pressure reducing valves. Spence 6. Check Pressure reducing control piolets. Spence 7. Check Steam traps. 8. Check Condensate recovery tank. 9. Check bolted flanges with gaskets. 10. Check steam heaters/ monthly readings Con ED needs access, will call in advance. Daily Schedule 1. Checking high (180 pse), medium (45 pse) and low (5-7 pse) pressure readings. 2. Check steam reduction station for leaks and condensate system. 3. Check condensate traps and tank for steam passing. Weekly Schedule 1. Check Con Edison meter readings. NOTE: DO NOT WORK ON HIGH PRESSURE SYSTEM WITHOUT PROPER CON EDISON STREET SHUT DOWN. CON EDISON STEAM EMERGENCY 1- 800-914-9112. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 50 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009468

Hot Water Re-Heat System Bell & Gossett HX1, HX2 — heat exchanges Note: for maintenance check service manual next page; control set points and system from Landis BMS System, building office; Landis steam valve controls steam pressure to heat exchanger, see Siemens SKA Electronic Valve Actuator. Heating System Daily Schedule 1. Check Supply and return temperature form BMS and unit on SC — level. 2. Check reheat pump discharge pump pressure 120 psi. 3. Check water make up PRV. For usage if valve is moist and wet. Make sure it is ni use showing link in system. Weekly Schedule 1. Check and open heat exchange shell; to blow down valve; condensate- if steam comes out, there is a leak. Monthly Schedule 1. Clarify water and check corrosion inhibitor levels in system. 2. Check steam inlets valves for proper operation at BMS and heat exchanger. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the AQ property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009467

Air Handlers AC 5, 6, 8, 10, 13, 16, 17 AC 5 - 5" floor staff living room. AC 6 - bed room stair AC 8 - 6" floor movie room AC 10- security office AC 13- laundry AC 16- Cellar area pressing/garbage room AC 17- 505 south bed room g. max office Note: Same maintenance as AC1-4; see owner’s manual, section 3, page 4. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the , property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009466

Domestic Hot Water Daily Schedule 1. Check Patterson Kelly Hot Water Heaters, Supply Temperature. 2. Check Bell & Gosset recirculation pumps. 3. Check steam control valves to heater. 4. Check pressure relief value for water leaks. As Needed 1. Add oil to Bell and Gossett pumps (every two to three months). Domestic Cold Water, Constant Pressure System Daily Schedule 1. Check pump operation. 2. Check system pressure. 3. Check area for leaks. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the AT property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009465