Zone Descriptions Zone B2 — Second Level Basement Zone B2 includes the mechanical room (maintained by Rich Barnett, Chief Mechanical Engineer over maintenance and grounds). Zone B1 — First Level Basement Zone Blincludes the exit area, the laundry room, the staff room, the kitchen, the hallway. Zone | - First Floor Zone I includes the front door area, entry, foyer, stairs to second floor, security office with bathroom and closet, guest waiting room with closet, oval office with bathroom and closet, two bathrooms, dining room, butler pantries, kitchen with large attached pantry, hallway from kitchen to elevator, cabinets along hallway with items, fire stairs area, pantry (first aid), coat closet, elevator area, back door area. Zone 2 — Second Floor Zone 2 includes the living room, library, hallway, adjacent small dining room & kitchen, 2 bathrooms, and fire stairs area. Zone 3- Third Floor Zone 3 includes the master bedroom, sitting room, master shower, his/her toilets, his/her vanities, his/her dressing rooms closets, massage room. Zone 4 - Fourth Floor Zone 4 includes the gym, shower/soaking tub, 2 guest rooms w/baths. Zone 5- Fifth Floor Zone 5 includes the office, 2 guest suites w/baths, mechanical, and storage. Zone 6 — Sixth Floor Zone 6 includes the den, balcony, kitchen, bath, hallway, mechanical, and storage. Zone 7- Roof Zone 7 includes the open roof area. "The information contained in this document is confidential and is intended only for the use of

Housekeeping Zones For efficient and effective housekeeping, the residence has been divided into zones. These zones are to be cleaned one after another during the week to insure the highest standards are achieved. One to two days are to be allotted to clean each zone and the zones are part of the Daily Schedule for Housekeeping. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Lynn and Tess will perform the housekeeping. Vendors for deep cleaning will be selected, approved, and contracted with for cleaning and maintaining drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone B2 - Second Level Basement Zone B1 - First Level Basement Zone | - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor, Balcony Zone 7 - Roof For all zones housekeeping is to include (but extends to whatever is required

Admiunistration Legal: Darren Pendycke, General Counsel Residence Insurances/Taxes/Fees: Mr. Rich Kahn, Chief Financial Officer Human Resources: Mr. Rich Kahn, Chief Financial Officer. Payroll: Mr. Rich Kahn, Chief Financial Officer Residence Systems: Mr. Rich Barnett, Chief Maintenance Engineer. Principal Related Purchases: Lynn Fontanilla, Mr. Rich Barnett to certain amount. Household/Grounds Related Purchases: Lynn, Mr. Rich Barnett to certain amount. Vendor Approval/Payment: Lynn Fontanilla, Mr. Rich Barnett to certain amount. Mr. Rich Kahn, Chief Financial Officer, for larger amounts. Note: Everything above is reviewed by Principal. Areas to be managed and maintained: 1. Principal Preferences and Service in Residence 2. Residence Guest Preferences and Service 3. Residence Condition 4. Residence Standard of Service in all Areas 5. Residence Staff 6 f 8 9 ] Residence Vendors Residence Budget Residence Special Projects . Residence Inventory 0. Other areas at Principal’s request "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 15 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009433

Areas to be Maintained Administration Housekeeping Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, Pet Care "The information contained in this document is:‘confidential and is intended only for the:use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009432

Staff Schedules Housekeeping/Culinary/Laundry: Lynn/Tess. Lynn is full time with two days off taking. Tess is full time, splitting time between 301 E. 66" and residence to assist with Lynn with housekeeping. Maintenance/Grounds: Rich is full time with two days off on the weekends. Driving/Errands: JoJo is full time with two days off. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 12 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009430

Staff Duties Executive Housekeeper- Lynn is the executive housekeeper for the entire residence. She also prepares and/or provides Principal’s meals, does laundry, ironing, purchases groceries and toiletries for Principal, valet, butler, light maintenance. Housekeeper- Tess assists Lynn with housekeeping at residence; housekeeper for Principal’s Guests offsite at 301 E 66" Street suites. Driver/Errands, Serving- JoJo drives for Principal and Guests upon request in NYC area, runs any errand, serves at table upon request. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical) oversees and maintains all areas including custom 100 ton commercial grade HVAC system, security system, fire, electrical, plumbing, smart home and entertainment systems, and appliances. He performs all possible personally. Set up systems on all properties and oversees with quarterly inspection. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009429

Staff Total Number: 4 Positions: Executive Housekeeper, Housekeeper, Driver/Errands, Maintenance/Grounds Executive Housekeeper- Lynn Fontanilla, Wife of JoJo Fontanilla; lives onsite; serving 21 year. Housekeeper- Tess McCorquodale, Sister of Lynn; lives offsite; serving since March, 2013. Driver- JoJo Fontanilla, Husband of Lynn; lives onsite; serving 21st year. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical; lives offsite; serving] 8th year. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009428

Safety & Security Principal prefers to reside in a safe environment with all required systems to insure such and to travel safely in well maintained vehicles, jets, helicopters or boats. Principal does not require personal security in residence or during travel to or from. Guest, Elder, Child, Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009427

Lunch: often skips, but does like snacks throughout the day. Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Creme preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard’s pie. Entertainment Entertainment includes having friends over for meals in the dining room or appetizers in the living room, watching movies in his movie room, going out to movies, going over to friends for meals, going to the MET, etc. Maintenance Principal prefers maintenance of residence to be performed at highest professional level with to highest standards by licensed on site mechanical engineer. Major maintenance for any systems, interior or exterior is to be performed while he is not in residence. Grounds Principal prefers grounds in the front of and in the back of the residence to be maintained to the highest standard on regular basis, usually to be performed by the driver and/or the mechanical engineer. Travel & Transportation Principal prefers to set his own schedule, communicates it to his executive assistant to distribute and update to staff. Travel arrangements to be made by his Executive Assistant. Principal usually prefers to be transported in his own vehicles-jets, helicopter or boats - by h

Temperature in Residence While in residence the Principal prefers the temperature of the residence to be cool, 60 degrees F in the master bedroom to 72 degrees F throughout the residence. Sound in Residence The Principal prefers silence throughout the residence. Lighting in Residence The Principal prefers the entry lights (on medium), foyer lights, first floor stairway lights to be on while he is in residence as well as the lights in dining room, first floor kitchen, living room, master bedroom, and sixth floor den area when he is to use them. If he is not to use them or not using them, the lights should be turned off. Lights are to be checked throughout the residence in the evening before staff retires and turned off in any areas not being used by the Principal. Fragrance in Residence The Principal prefers no fragrance in the air circulated throughout the residence. Flowers in Residence Principal prefers no flowers or if any minimal arrangement on the dining room table tropical in nature. Housekeeping Before Principal arrives in Residence, Principal prefers the residence to be clean to the highest standard. Clothing Principal prefers to dress in nice sweat suits usually or jeans and sports shirts. Culinary Principal enjoys a wide variety of healthy food served in casual style usually. Preferences include: Breakfast: special flax muffin, Fiji water cold, French pressed illy medium roast coffee (freshly ground). "The information contained in this document is confi

Principal Preferences (to be added to as determined) Boundaries For all private service provided for individuals, it is important to establish and maintain boundaries for the staff. The Principal enjoys his privacy when working, entertaining, or relaxing while in residence. Unless requested, he does not desire to have staff in his presence. When the Principal enters a room in which staff is also in, staff 1s to allow him his privacy. When serving the Principal, staff is to be quite, prompt, courteous, and exit as soon as possible. Communication The Principal will initiate communication when he desires, otherwise staff is not to. Therefore, staff 1s not to engage the Principal in conversation or listen in on Principal’s conversation with others. When the Principal does initiate a request or makes a comment, staff response is to be: 1. Yes, Sir. 2. My Pleasure, Sir. 3. Answer his question specifically, ended by Sir. Staff is not to engage Principal’s guests in conversation or listen to guests’ conversation residence. When Principal’s guests make a request or comment to staff, staff response 1s to be: 1. Yes Sir, Yes Ma’m. 2. My Pleasure Sir, Ma’m. 3. Answer the guest’s question specifically, ended by Sir or Ma’m. When staff needs to communicate with the Principal day to day, communication is to be initiated via his Personal or Executive Assistant, unless otherwise initiated by the Principal. When staff needs to communicate to the Principal when he is with guests or on

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Residence Custom Residential, Stone Exterior Residence Facts: Square Feet: 50,000 +/- sf; 20,000 +/- livable sf Security/System: Throughout w/SR Smart Home System: Crestron Fire/Smoke Alarms: Throughout CPR Equipment: First Aid/Defibrillator HVAC: 100 ton Commercial Grade Elevator: 1 Guest, 1 Staff Stairway: 3; Main to second floor, Private to 4" floor, Fire to all floors Floors: 8 floors; 6 above with roof, 2 below- Basement 2: Mechanical Basement 1: Large Kitchen/Pantry, Wash/Dryer Room, 1 BR apt w LV/Kitchen/Bath, Staff Room (Storage) w/Bath 1*' Floor: Entry, Foyer, Stairway, 3 Offices, Pantry, Coat Closet, Large Kitchen, 2 Butler Pantries, 4 Bathrooms, Dining Room 2™4 Floor: Living Room, Library, Small Dining Room & Kitchen, 2 Bathrooms 3™ Floor: Master Bedroom, Sitting Room, Master Shower, His/Her Toilets, His/Her Vanities, His/Her Dressing Rooms Closets, Massage Room 4th Floor: Gym, Shower/Soaking Tub, 2 Guest Rooms w/Bath 5 Floor: Office, 2 Guest Suites w/Baths, Mechanical, Storage 6" Floor: Den, Kitchen, Bath, Mechanical, Storage, Balcony Roof: Prior Garden Area ; Skylight in middle. "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the A property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009422

Location Facts: Location 9 East 71st Street, New York, NY 10065 Zip Code: 10065 City: New York State: NY [New York] Counties: NEW YORK, NY Multi County: No City Alias(es): New York Area Code: 212 City Type: P [Post Office] Classification: [Non-Unique] Time Zone: Eastern (GMT -05:00) Observes Day Light Savings: Yes Latitude: 40.764253 Longitude: -73.962466 Elevation: 54 ft State FIPS: 36 County FIPS: 061 Region: Northeast Division: Middle Atlantic Intro Date: 2007-06 "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. © 2013 Jeffrey Epstein - All rights reserved" HOUSE_OVERSIGHT_009421

"The information:cont property of Jeffrey Epste cionly fortheuseof the-authorized recipient. It enter any pe ent isco: nfidential and is'intende

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Best regards, Mark Mark Tollison The information contained in this e-mail is confidential and is intended solely for the use of the addressee(s) named above. If you are not the intended recipient or the person responsible for delivering this confidential information to the intended recipient, you have received this information in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. The sender reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original communication. Date: Fri, 25 Oct 2013 08:14:12 -0400 Subject: From: jeevacation@gmail.com Se please provide me a status of manuals to date, with copies to steve hanson 2K 2 2K 2K 2K 2k 2k 2 OK 2K OO 2 2 2 2 2k OK OK OK 2 KO 2 2 OK OK OKO KO 2 2 2K OK OK Oe 2 2 2 2 OK OK OK OK OK 2k OK OK OK OK OK OK Ok OK OK OK KK The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of Jeffrey Epstein Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please

Guest, Elder, Child, and Animal Care The table of contents for the manuals of all properties will be as follows: Table of Contents Location Residence Residents Principal Preferences Principal Schedules Staff Staff Duties Staff Schedules Vendors Areas ( to be maintained- administration, housekeeping, valet, culinary, entertainment, maintenance, grounds, travel & transportation, safety & security, guest, elder, child, and animal care). Note that some properties will have extensive sub areas within these standard ones listed above. All will have upon completion extensive preferences identified for the Principal and any Guests desired. If budgets with capital improvements area also desired for the properties they will cover these areas as well. A proposed 2014 budget with capital improvements identified has been created and submitted to you for Zorro Ranch. I plan on creating budgets (with capital improvements) for all properties as desired. In the past I have created and maintained the highest level of service for the principals I served for their the properties using manuals and budgets. I involved the estate/household managers in the creation of both so they could understand their respective purpose and application. Manuals and budgets were reviewed and updated quarterly. New budgets were prepared every year. I have set up weekly calls with the managers of Zorro and LSJ to review operations. Weekly reports will be continued and maintained. Managers of these prope

From: Mark Tollison a Sent: 10/25/2013 5:31:28 PM To: Jeffrey Epstein [jeevacation@gmail.com] CC: Subject: RE: Attachments: 9E Manual Draft 10.13.doc Importance: High Sir, Per your request is an attached is the draft of the manual | have completed so far for 9E. If you remember you requested that | complete for your review first the housekeeping and maintenance areas with schedules which are completed and are part of the attached. As you can see | am in process of completing the rest and will do sO as soon as possible. Necessary photos and lists will be added upon completion. It will be reviewed with all staff after your approval and will be updated quarterly when completed. A comprehensive manual (in hard copy only currently for my review- have asked for in WORD to work with) exists for Zorro Ranch which | have reviewed in detail, am updating with Karen and Brice, and will standardize. A comprehensive manual (in hard copy only currently for my review- have asked for in WORD to work with) has been started by Anna for LSJ and | have discussed in person and followed up via email the standard areas that have to be used and incorporated. This position of Director of Residences should create and maintain the highest standard of service with your preferences incorporated for all of your properties. This level of service requires structure, organization, training, consistency, regular review, and oversight. The manuals will be instrumental in achieving this since they will